SPARK energy big problem!!

svahern

Well I never even heard of Spark today and I got a balliffs notice through my door today saying I owe them £200.00 -

Is this even legal ? can i sue them ?

svahern

reading the complaints above it looks like im not the only one - this company is a joke

Jonnyg1974

I've been reading all the problems tenants have been having with spark energy but I've just bought a flat, ie., i'm NOT a tenant, and yet a letting agent not connected with the property at all was able to appoint spark energy as my electricity supplier as well without my authority or knowledge. Has anyone else come across this problem? I'd appreciate if they could get in touch. Thanks

dogshome

At a guess, it seems that that a Letting Agent who handled the flat prior to your ownership, took Sparks shilling and made them the the supplier - This situation will continue until you or a tenant Switches the supplier.

When the flat is untenanted, you as the Landlord can insist the the property is Switched to another supplier, and tell the the LA that they can't Switch the flat to Spark.
It it is tenanted, you advise the renters that they are free to Switch to any supplier they choose, though for a smooth changes for tenancy they inform you which supplier they are with

footyguy

Jonnyg1974 wrote: »

I've been reading all the problems tenants have been having with spark energy but I've just bought a flat, ie., i'm NOT a tenant, and yet a letting agent not connected with the property at all was able to appoint spark energy as my electricity supplier as well without my authority or knowledge. Has anyone else come across this problem? I'd appreciate if they could get in touch. Thanks

How did they (the unconnected letting agency) know your name? :huh:

Or did they put the account in their own name?

Former Spark Representative

Hi Jonnyg1974


Sorry to hear about this.


If you've just bought the property and haven't put an arrangement in place to use Spark Energy, then it sounds like this has been an error, and we'd be happy to put things right.


The only time we should be the supplier is if a previous tenant or owner has used Spark (meaning you've inherited us as a supplier - there's no obligation to stay with Spark) or if a current landlord or tenant has asked Spark to order the supplies (that doesn't sound like the case here as you've just bought the property).


If you contact me using the details in my profile I'd be happy to see what the situation is and put things right for you. I'd just need confirmation of your full name and supply address including postcode.


Kind regards


Jenny
Customer Relations Manager

Peter29

Well well a reply from Spark!

After 3 years of cheap electricity I've now left Spark but have cause to complain about their billing and failure to pay a credit balance.

I own my home and switched through choice to the best available tariff for my area and usage. BUT their billing is bizarre and illegal. Any error and they delete invoices apply notional credits and then reinvoice so that it is nearly impossible to reconcile your account and their Invoices and billing history do not agree.

Their latest move when I complained that they had not paid my full credit balance was to delete all invoices and recalculate on a mythical tariff so that I owed them money! Then they said they would negotiate a discount on what I owed!
That is fraud!

So come on Spark defend that.

Bryan_Archer

I am 67.After 6 happy years a good tenant,my landlord decided to sell.2 months notice,eviction day December 25th! The property was put into the hands of estate agents 'Goadsby'.They immediately triggered 'Article Spark Energy' thus earning themselves a valuable fee.Meanwhile the local council negotiated with my landlord allowing me to remain in the property until sheltered accommodation became available for me.However the digital wheels of Spark Energy were turning.A steady stream of letters arrived from Sparky,originally to the 'occupier' more recently to the 'bill payer'.I have made a collection of these,including the one that now tells me I owe them £173.58 to be paid by March 10th.(oops).I have also ignored them.What astounds me is that they have had the POWER to close down my water supply (within 7 days of being cut off) and they cancelled my contract with my energy supplier.Sorted the first one,still working on the second one.

Former Spark Representative

Hi Bryan Archer


I'm very sorry to hear about this.


Something's gone wrong here, as I wouldn't have expected Spark to become the supplier of this property if it's being sold.


I'd be happy to help put things right, so if you need help, please feel free to email to email me using the address on my profile.


If you get in touch, please provide your full name and your supply address.


Hope to hear from you soon.


Kind regards


Jenny
Customer Relations Manager

Bryan_Archer wrote: »

I am 67.After 6 happy years a good tenant,my landlord decided to sell.2 months notice,eviction day December 25th! The property was put into the hands of estate agents 'Goadsby'.They immediately triggered 'Article Spark Energy' thus earning themselves a valuable fee.Meanwhile the local council negotiated with my landlord allowing me to remain in the property until sheltered accommodation became available for me.However the digital wheels of Spark Energy were turning.A steady stream of letters arrived from Sparky,originally to the 'occupier' more recently to the 'bill payer'.I have made a collection of these,including the one that now tells me I owe them £173.58 to be paid by March 10th.(oops).I have also ignored them.What astounds me is that they have had the POWER to close down my water supply (within 7 days of being cut off) and they cancelled my contract with my energy supplier.Sorted the first one,still working on the second one.

Bryan_Archer

Thank you for your response. I' m waiting to see what my energy provider is going to do.