Buyer demanding refund

PROUDMUMMYTOTHREE

hi i recently sold an item on ebay worth £15 i sent it first class on the 6th december the item was going from durham to belfast now the buyer is now demanding a refund what should i do and how long should i wait before refunding

zenseeker

Did you send it by trackable means?

macfly

Would you for 15 quid?
You will have to give the buyer their refund. Nothing else you can do. Then make a claim for the loss from Royal Mail.

zenseeker

macfly wrote: »

Would you for 15 quid?

Usually yes I would, because I take the price of recorded/special delivery into account when charging.

PROUDMUMMYTOTHREE

hi no i didnt have it recorded how long should i wait as we have had bad weather

macfly

It's not a question of how long you should wait. If the buyer is asking for a refund, give it to them. They are being a bit unreasonable, but it may be a Christmas present and they want to get it somewhere else. If it goes to dispute, you will lose anyway.

cyberbob

Refund them and claim from RM

tryingtogetsolvent

I got an item this morning posted first class on the 7th from only 30 miles away yet an item posted first class on Wednesday from London also arrived today. The post is a mess but unfortunately buyers are always in a hurry to get their packages and they now know they have the upper hand over sellers.

Crowqueen

In a way, thank goodness we do.

Just had to file a claim against a seller regarding a CD which took three weeks to not arrive, which was posted WELL before the snow started; I was offered a replacement if it hadn't arrived by Monday, but as of yesterday, when I filed the claim, I had heard nothing in response to two emails I sent requesting one. I was very promptly refunded. The seller was rapidly accumulating negs for poor communication and dropshipping and if she'd been allowed to waltz off with my money then I probably would never go back to eBay again (and will be buying the item elsewhere now as I have had enough of this for one year).

It wasn't so much that I was in a hurry - I didn't buy my Christmas presents online this year, because of issues last year, it was just a little something for myself - but really sellers should be expected to properly communicate with their buyers about things like this and without tight consumer precautions I don't think I would buy online at all.

Uncertain

I know it is annoying but, if you look at this from the buyers point of view, they don't know you from Adam and have no proof that it has even been sent.

Assuming you have a certificate of posting you will be able to claim the value plus the postage back from Royal Mail.

You would feel the same way if you had bought from, say, Amazon.

macfly

Sellers have never been allowed to just "waltz off with your money". People who champion consumer rights even when they are unreasonable, tend to be those who have never got off their backsides and made some money to run this country. Politicians who have never had a job in the real world spring to mind.