T-Mobile - BAD SERVICE - RIP OFF

Garlayne_2

Ok so my bill came in, £27 over my allowance. I was charged £27 for 67 minutes over :o:o I rang up before and explained that it was an immoral amount to be charged but i didn't have much evidence to show it was wrong so they just give me the 'You signed a contract, tough' so i take defeat there but for the last 8 weeks my signal has been terrible, even tho i have been able to call as i am 67 minutes over my signal doesnt always work often for a few hours i cannot get service. I pay t mobile for a service which they do not provide me 24/7, out of 100 phone calls lets say 65 will not get service. + tmobile's service checker says my service in my postcode is VERY GOOD.

Were do i stand with this? I shouldnt be paying for a service i am not receiving.

ty vm fr.

DarkConvict

If you check your contract, you will find you are only guaranteed service at your home address where you took out the contract, and signal is only guaranteed when outside.

£27 for 67 minutes seems alot, although if you called other networks, then i guess its between 25-50p a minute so would make it up. Imagine how much more your bill would be if you had signal.

In terms of what you can do, the answer is not alot. You are indeed signed up to a contract so failing to pay will be on your credit record for 6 years. If your signal has dropped you need to write to t-mobile and complain, usually a mast outage is the reason and they should repair it, if your signal has always been this bad but you never complained, you are deemed to have accepted the level of service/coverage in your area. In which case there is nothing you can do.

gjchester

Garlayne wrote: »

Ok so my bill came in, £27 over my allowance. I was charged £27 for 67 minutes over :o:o I rang up before and explained that it was an immoral amount to be charged but i didn't have much evidence to show it was wrong so they just give me the 'You signed a contract, tough' so i take defeat there but for the last 8 weeks my signal has been terrible, even tho i have been able to call as i am 67 minutes over my signal doesnt always work often for a few hours i cannot get service. I pay t mobile for a service which they do not provide me 24/7, out of 100 phone calls lets say 65 will not get service. + tmobile's service checker says my service in my postcode is VERY GOOD.

Were do i stand with this? I shouldnt be paying for a service i am not receiving.

ty vm fr.

That said look at it from the other side You say you don't get a good signal but yet you have exceeded your allowance. The overage works out about 40p a minute and T-mobile clearly state you'll be charged 30p a minutes if you exceed your bundle. Hardly the actions of someone who has signal issues.

You may be able to get a goodwill reduction but (and I realsie how annoying this is) you DID sign a contract so you have to pay the costs.

Your contract does not guarantee service everywhere, and certainly not inside. Theres too much variation in buildings and the signal path for anyone to guarantee a signal.

You could also try asking if there is any work in the area, it may be a transiant problem, or sign up for the T-Mobile / Orange sharing deal as there may be a better orange signal.

noelphobic

gjchester wrote: »

or sign up for the T-Mobile / Orange sharing deal as there may be a better orange signal.

How do you do that? My son has recently moved to T-Mobile so just curious.

simax

noelphobic wrote: »

How do you do that? My son has recently moved to T-Mobile so just curious.

http://www.tmobile.co.uk/share
http://www.orange.co.uk/share

Depending on who you're with

Guys_Dad

gjchester wrote: »

That said look at it from the other side You say you don't get a good signal but yet you have exceeded your allowance. The overage works out about 40p a minute and T-mobile clearly state you'll be charged 30p a minutes if you exceed your bundle. Hardly the actions of someone who has signal issues.

Maybe not. Now I have to confess, I haven't checked this point and it may not be applicable to T-Mobile.

If you have signal drop out and have to restart a call 2 or 3 times (I have this problem with Orange at home, hence why I have a Vodafone phone too), if the network has a minimum call time of a minute or 30 seconds, or rounds up to the nearest, then you can easily rack up extra minutes by retrying to connect.

gjchester

Guys_Dad wrote: »

Maybe not. Now I have to confess, I haven't checked this point and it may not be applicable to T-Mobile.

If you have signal drop out and have to restart a call 2 or 3 times (I have this problem with Orange at home, hence why I have a Vodafone phone too), if the network has a minimum call time of a minute or 30 seconds, or rounds up to the nearest, then you can easily rack up extra minutes by retrying to connect.

Never thought of that.

If thats the case then the network will know about it and you'll be in a stronger position, but only the OP can confirm that.