Contract almost up, found new phone/contract, what now?

Guys_Dad

Vodafone_company_representative wrote: »

Hi LooieENG,

I am disappointed to hear you are looking to leave us. Let me clear up some of your queries.

If you are in contract with us until February but you want to cancel your contract before then, you will need to pay the termination fee (the remainder of your line rental owed). Once that has been cleared, you can request your PAC code to transfer your number across to another network.

If you wish to stay with us until the commitment ends in February, you can continue with your contract and give your termination notice within the last 30 days. Or alternatively, if you request a PAC code that will also act as a termination request.

If in the meantime you would like to up your internet allowance as to not be charged over, we can increase it to 1gb for an extra five pounds a month.

Hope this helps,

Thanks

Heidi
Web Relations Team
Vodafone UK

Do you want to qualify the comment above in red before you mislead some MSE members or are you happy for people to use that as it is written when, after they asked for a PAC code but didn't use it, they find 6 months later when a debt collector writes to them demanding 6 months' line rental, that requesting a PAC code in itself does not terminate a contract??

See http://help.vodafone.co.uk/system/selfservice.controller?CMD=VIEW_ARTICLE&PARTITION_ID=1&CONFIGURATION=1000&ARTICLE_ID=2806&CURRENT_CMD=BROWSE_TOPIC&SIDE_LINK_TOPIC_ID=1017&SIDE_LINK_SUB_TOPIC_ID=1116&SIDE_LINK_TOPIC_INDEX=null&SIDE_LINK_SUB_TOPIC_INDEX=null

It is precisely why Customer Services Reps giving partial or incorrect information leads to customers losing money. This is one of the few times that we actually have it in writing.