T mobile poor service

pablo0006

i opened a new contract with t mobile that started on the 13/12/2010, but the contract was froze due to fraud investigation, i was informed that this will be resolved by the next day, by the next day i was told it is going to take upto two weeks to sort out, as i am unwilling to wait that amount of time to use my new phone i asked to return the phone and cancel the contract( there website states that this is possible to do within 7 days of ordering) i was told i cant return the phone, so i would like to know what am i suposed to do with the phone, its inactive, so im not going to pay for it, i cant send it back, so what do they expect me to do, i refuse to wait upto two weeks to use a phone, if fraud was the case they should of asked for the new information whan i applyed for the phone, or not sent it, no one will give me full information so i am completely in the dark with this, all i no is the customer service i have recieved has been shocking, i have a useless phone. i dont want it, i dont want to be with t mobile, i just want to send the thing back!!!!!

Jon_01

If there's a fraud investigation running the acc will be frozen. They should give you the option to return it after they've run their investigation (I'd have thought, but I don't know the in and outs of the T system. I know their fraud dept is outsourced but that's all). There's not a lot of point calling them before that as you can't prove (over the phone) that you're not the fraudster.