Urgent... help needed.. Citylink direct phone No

west_is_best

Hi, Im scraping the barrel here. getting desparate.

Ive been waiting for a parcel to be delivered since 25th of November. Ive checked the tracking No. and this is what it states...

DateTimeMessage14/12/1007:50These goods have been loaded onto a van for delivery today.13/12/1019:52These goods are in our network.13/12/1009:53These goods have been loaded onto a van for delivery today.11/12/1005:14These goods are in our network.10/12/1018:19These goods are in our network.10/12/1008:54These goods have been loaded onto a van for delivery today.10/12/1001:15These goods have been returned to the sender.10/12/1001:15These goods have been returned to the sender.09/12/1018:59These goods are in our network.09/12/1007:48These goods have been loaded onto a van for delivery today.08/12/1017:37These goods are in our network.06/12/1018:58These goods are in our network.06/12/1008:23These goods have been loaded onto a van for delivery today.04/12/1009:02These goods are in our network.03/12/1018:00These goods are in our network.03/12/1007:53These goods have been loaded onto a van for delivery today.02/12/1018:20These goods are in our network.02/12/1006:58These goods have been loaded onto a van for delivery today.01/12/1013:25These goods are in our network.01/12/1009:55These goods have successfully arrived at the Depot ready for delivery.30/11/1021:59These goods have been scanned at the collection Depot and are now on route to the delivery Depot.

I still havent received it, I desparatley need this item for Christmas.. When I try phoning the citylink customer services there an automated service saying that they are "experiencing extremely high volume of calls, so please email" Which I have done, numerous times....
Im looking for the direct phone No to swansea Citylink courier depot, if anyone knows it... pleaseeeee :mad::mad:

Any advice would be much appreciated..

jaibaby

Can't give any advice, but numbers I can

08444 930 930

It seems all there numbers are 08444 930 ... 932 is tracking your parcel, 931 is General Enquiries, 936 is complaints etc.
So I hope 930 helps get what you need

barnabee

Listed details with local number as:
Unit A3/Ashmount Business Park
Upper Fforest Way
Swansea Enterprise Park
Swansea, West Glamorgan, SA6 8QR
01792 797106

west_is_best

jaibaby wrote: »

Can't give any advice, but numbers I can

08444 930 930

It seems all there numbers are 08444 930 ... 932 is tracking your parcel, 931 is General Enquiries, 936 is complaints etc.
So I hope 930 helps get what you need

Thanks, Ive tried all the numbers youve given me and its the same automated service experiencing extremely high volume of calls, so please email" :mad::mad::mad:

Thank you all the same love.... :xmassign:

west_is_best

:mad:

barnabee wrote: »

Listed details with local number as:
Unit A3/Ashmount Business Park
Upper Fforest Way
Swansea Enterprise Park
Swansea, West Glamorgan, SA6 8QR
01792 797106

Thank you.... tried this No. and its a continuous tone, no such number!!!! or rather, number out of use!!! :mad::mad:

seems like they have absolutely no customer service at all!!!!!!!

Says on their website that its on the van today again... I wouldnt mind if it was unbreakable, but its a £150 limited edition print!!!! :mad:

Thank you all the same:xmassign:

sharon7_2

Hi

I have been waiting for my parcel since 20 December. The website had been showing 24 Dec as the delivery date until yesterday (1st Jan) when he changed to 30 Dec!

The company is a joke. You cannot get through to any of the phone numbers. Does anyone have their email address as I am def making a complaint. I am also going to notify Ebuyer as well.

west is best - has your parcel arrived yet?

S

PrincessPlaty

01792 704400

telephone number for Swansea depot.

west_is_best

sharon7 wrote: »

Hi

I have been waiting for my parcel since 20 December. The website had been showing 24 Dec as the delivery date until yesterday (1st Jan) when he changed to 30 Dec!

The company is a joke. You cannot get through to any of the phone numbers. Does anyone have their email address as I am def making a complaint. I am also going to notify Ebuyer as well.

west is best - has your parcel arrived yet?

S

No love.... My parcel still hasnt arrived... Ive been waiting for it since the end of November, item bought on the 25th of November. grrrrrrrrrrrrrrrrrr as you say, I have tried phoning all the number's supplied, Ive emailed about 5 times by now, they dont even have the face to respond to emails!!!! The firm I bought the picture ffrom have too emailed them, but to no avail..

This is today's list of delivery traking on their site for my parcel


Tracking History

DateTimeMessage05/01/1110:02These goods have been loaded onto a van for delivery today.30/12/1007:36These goods have been loaded onto a van for delivery today.22/12/1017:54These goods are in our network.22/12/1007:28These goods have been loaded onto a van for delivery today.21/12/1018:08These goods are in our network.21/12/1008:26These goods have been loaded onto a van for delivery today.16/12/1019:01These goods are in our network.16/12/1008:18These goods have been loaded onto a van for delivery today.14/12/1007:50These goods have been loaded onto a van for delivery today.13/12/1019:52These goods are in our network.13/12/1009:53These goods have been loaded onto a van for delivery today.11/12/1005:14These goods are in our network.10/12/1018:19These goods are in our network.10/12/1008:54These goods have been loaded onto a van for delivery today.10/12/1001:15These goods have been returned to the sender.10/12/1001:15These goods have been returned to the sender.09/12/1018:59These goods are in our network.09/12/1007:48These goods have been loaded onto a van for delivery today.08/12/1017:37These goods are in our network.06/12/1018:58These goods are in our network.06/12/1008:23These goods have been loaded onto a van for delivery today.04/12/1009:02These goods are in our network.03/12/1018:00These goods are in our network.03/12/1007:53These goods have been loaded onto a van for delivery today.02/12/1018:20These goods are in our network.02/12/1006:58These goods have been loaded onto a van for delivery today.01/12/1013:25These goods are in our network.01/12/1009:55These goods have successfully arrived at the Depot ready for delivery.30/11/1021:59These goods have been scanned at the collection Depot and are now on route to the delivery Depot.


I agree with you, the firm is a joke!!!!!!!!!

west_is_best

PrincessPlaty wrote: »

01792 704400

telephone number for Swansea depot.

Thank you, Ive just phoned the number you gave us, and I did get through to the Swansea depot.... as usual, no explanation or apology... BUT did say that she would contact the driver to get it delivered today!!!!!! I will not hold my breath!!!!

I paid someone to go and pick another Photo for me from New Market just before Christmas... grrrrrrrrrrrrrrrrrrrr

PrincessPlaty

I had a nightmare with city link just before xmas.

Im currently in a womens refuge and a friend of mine sent my kids xmas presents up to another of my friends houses for me to collect them 2 weeks before xmas on next day delivery.

They finally arrived the day before xmas eve after me having been chasing them every day with no explanation and promises of phone calls back to let me know what was happening that never arrived.

On the tracking it stated that there was only 3 boxes and not 4 also i was petrified they werent going to arrive and that i was going to have to explain to my kids that father christmas wasn't real

The tracking still shows they are in plymouth depot despite the fact they were delivered from bangor depot on the 23rd december!

I still havent had a response from my email complaint i sent to them on the 20th december and nor have they bothered to phone me back!

i will never be using city link again and if i know a company uses them to deliver i will use someone else!!

I hope it arrives for you soon.

west_is_best

I am soooo very sorry to hear of your problems.... here I am going on about my Husbands Christmas presant, my god.... If I was waiting for my girls christmas presents to arrive, Id be in a hell of a state.... I sure hope you manage to get things sorted for yourself and Children...

well..... seems like the phone No you gave me yesterday did the trick.. the parcel arrived
yesterday evening, the driver was in a hell of a strop (unfortunatly, I wasnt at home, so my daughter dealt with him)... He told my daughter, "you do live out of the way"... My sister's partner saw City Link van 3 miles from here 2 days before Christmas!!!!! I would have given him "out of the way!!!!!"
I have one huge problem now though, I need to find a courier to send this parcel back to the firm now!!!!!!! hmmmmmmm..... were do I start without touching City Link??? grrrrrrrrr

Best of Luck Princess.... you look after yourself.. xxxx