Non receipt of an item

pinkpauline34

Hi all

I like to think of myself as a seasoned e-bayer - I've never had many difficulties, until now!

On 19 October, I won a Paraffin Lamp at a cost of £19.99 plus £8.00 p&p. This is a UK trader. On 24 October, I contacted them to ask when I might expect delivery only to be told they had only posted it out that day. It still hasn't arrived and I've chased up the vendor again to receive this reply:

I feel you are being just a little too hasty. I have both receipts to show the items were sent. May I respectfully suggest a little more patience - I am powerless over the items once they are in the hands of Royal Mail !!

I don't feel I'm being unreasonable - item won on 19 October and not received by me on 28 October. No comms from him until I've chased up the item. I paid by Paypal immediately.

Any advice on what I can/should do or am I being a "bit hasty" as he suggested?

hjb123

Does he state in the auction how soon it would take him to post them out at all?

I would give another couple of days then file a dispute for item not received. He will have to respond and provide a tracking number - has he got one or did he just send it normal delivery?

Good Luck

Contains_Mild_Peril

I think you're being a little hasty - give it a few more days. I posted something 1st class also on the 24th Oct and got a message from the buyer today complaining that his item had not yet arrived, and he had planned to wear it tonight. I feel bad about the delay but there's not much I can do after I've posted it, unless it still hasn't arrived 3 weeks later, which would make it officially lost in the post.
I don't consider a 5 day gap between receiving Paypal payment and sending an item to be particularly unreasonable unless the seller specified a quicker handling time. As a buyer, I would normally wait a week before enquiring when the item had been posted.

adam2484

you should have received it by now. 1st class is next day, second is usually 2days, rarely 3. Ask for a scan of his PoP

Hintza

I imagine this would be sent via Parcels. In this sort of instance I would always wait until the post arrives on Monday.

Now on saying that I received an item posted on 19th yesterday I think 2nd class)!!!

mom23

adam2484 wrote:

you should have received it by now. 1st class is next day, second is usually 2days, rarely 3. Ask for a scan of his PoP

Lately parcels seem to be taking a lot longer than normal
1st class should mean next day but at the mo this does not seem to be the case!!

pinkpauline34

Thank you all for your replies.

In the listing it states it will be sent out by parcel post and I should expect it within 3-5 working days. When I checked with him on 24th, he said he had only sent it out as he didn't have any packaging for it! I asked him yesterday whether he sent it via a trackable method but he hasn't been forthcoming with this.

I agree that had he communicated with me, I'd have been happy and wouldn't have felt the need to chase him (twice).

I will wait until Monday and if nothing then arrives I'll file the dispute with e-bay.

Thanks all for your replies.

martindow

Five working days takes you up to 31st October. Maybe wait until then before doing anything.

bella4uk

When they say...blah blah only posted today, it usually means ...Oh heck they're complaining I better go and post it..

Fidget

I'd wait until tuesday too because I've noticed I never get any parcels, in fact never a lot of post, on a monday maybe due to the weekend.

pinkpauline34

No surprise today to have nothing delivered but I will wait until tomorrow before I do anything further.

Any ideas guys what steps I should next take if it doesn't arrive (and to be honest, I'm not holding my breath on this one). Do I file a dispute with Paypal?