URGENT! Nat West debit card not working!

RWD_2

So here it is, Last thursday I use my Nat West card to top up my phone via o2, works fine and done. Today I come to order something from Amazon and they say they cannot process my card, same with Game and Zavvi!? I don't understand why this is, Would it be worth seeing if I can withdraw money from a cashpoint? Any ideas???

Pitlanepiglet

What do the bank say?

RWD_2

I phoned them and they said everything is fine there end, no blocks etc, but nothing is working!

bengal-stripe

Maybe the wikileaks supporters are still going hammer and tongs, trying to crash amazon, Visa and MasterCard.

jen245

There were problems earlier today with the RBS/Natwest online banking, perhaps it is related to that

delain

This happens to me all the time with my natwest account.

PNPSUKNET

they had problems with fast pay this morning also.

RWD_2

Yeah I don't think I am the only one then?! See what tomorrow brings as well. The NatWest Online bank app wasn't working also earlier, perhaps something has gone kaput! Thanks everyone!

abertawe1

my son used his card the weekend tried to use it yesterday cashpoint said the pin had been cancelled the bank said to go back to the cashpoint and reset it ,they didnt give any reason why it had been cancelled didnt seem to care .

RWD_2

They seemed unwilling to help when i contacted them! My branch only opens twice a week aswell, and as they seem to insist in contacting your own branch, it can becomes VERY difficult! Fingers crossed it goes back to normal!!!!!!!

Mark_In_Hampshire

This happens to me occasionally - we use O2 for mobiles (PAYG, top up maybe £5 or £10 a month) and 3 for broadband (mobile dongle for home use - £15 to £25 in a month)

What tends to happen occasionally is that some transactions begin being declined for no obvious reason.

If you call the bank (Halifax, in this case) the person you speak to can see the auth attempts and the declines, but can't quite piece together why.

If you persist you then get put through to the fraud department who will then confirm the card has a partial block on it, so e.g. petrol station works (in person) and online doesn't.

That happens because an auto defence system kicks in which thinks that top ups - especially if close together - for more than one mobile network = possible fraud

The block then gets lifted and the card works again. This has happened to me 3 times so far.