Do I have right to demand replacement rather than repair?

emmylou1234

I bought a very expensive SLR camera one year ago. The inbuilt flash has stopped working. I took the camera back to Jessops where I bought it from and they offered to send it away for repair. This is no good to me as I cannot be without my camera over Christmas and some very important family events coming up. I am also concerned that it will be repaired and go wrong again after the guarantee has expired. Does anyone know if I have the right to demand a replacement rather than a repair?

clever_username

One year ago? To the day?

madtrekker

Generally, I think up to 2 weeks after you've bought (could be 1 week though), you can demand a replacement. Unfortunatley, thereafter, they have every right to repair, unless you bought some special insurance cover that says otherwise.

dmg24

I do find the concept of demanding anything quite crass.

clever_username

I'm gonna lay my cards on the table here. I'd say the OP bought the camera more than a year ago.

clever_username

dmg24 wrote: »

I do find the concept of demanding anything quite crass.

Demanding a new camera a year later? It's worth a shot I suppose...

WhiteHorse

As the camera is 12 months old and has presumably had some use, you have no right to a replacement (you can no longer reject the goods). At this stage, a repair under the guarantee is quite reasonable.

emmylou1234

clever_username wrote: »

I'm gonna lay my cards on the table here. I'd say the OP bought the camera more than a year ago.

For your information, I hunted out the receipt and I bought it one year ago the following day so yes when I took it into the shop it literally was one year ago to the day!

Thanks to those for the sensible replies.

neilmcl

Legally you cannot insist on any specific remedy. The retailer can offer a repair so long as its not disproportionate in cost to another remedy and does not cause a significant inconvenience.

emmylou1234

neilmcl wrote: »

Legally you cannot insist on any specific remedy. The retailer can offer a repair so long as its not disproportionate in cost to another remedy and does not cause a significant inconvenience.

This is what is confusing me 'and does not cause a significant inconvenience', what is the definition of this? Also I understand that items should last a reasonable amount of time, well I would have thought that a number of years would be reasonable for a £600 camera. If I accept the repair, they only guarantee it for a further 6 months, so where would I stand if it went wrong again after 9 months?

Freddie_Snowbits

dmg24 wrote: »

I do find the concept of demanding anything quite crass.

Depends on whom does the demanding