Help with not receiving recorded item

jake2010

I brought an item from ebay and have not received it.
The thing is, it was sent 1st class recorded on the 6th December and i was sent the tracking number from the item, i went on line to see if where it was and discovered that it was delivered on the 10th, but i have not got it i even asked my neighbours to see if they have taken it but thay haven't.
I contacted the seller to see if they have used the correct address, that they have, to see if it was the correct tracking number, that they have.
What should i do?

charlies_mum

I know they shouldn't, but is there any chance the postman signed for it on your behalf and left it somewhere safe ? Failing that contact your local sorting office and see what they say.

jake2010

There is not really a safe place to leave it outside so i dont think that that would be an option, they usually just post a red card through the door.

Cointreau

Could you ask the postie the next time you see him? Failing that, i'd definitely try the sorting office - sometimes posties don't leave a card. I've had this problem a couple of times & it's been sat in the sorting office. I know it's hassle you don't need, but if the seller has been cooperative & open so far it may well not be their fault (not that you were suggesting it was). Also, I might be wrong here, but I think the seller can also request a copy of the signature from RM? It'll help the seller (and you too if you ask for a refund) if he needs to claim back from royal mail.

Here's a link from RM that might help too: http://postcode.royalmail.com/portal/rm/jump2?catId=400145&mediaId=15400175

Good luck!

soolin

Cointreau wrote: »

Could you ask the postie the next time you see him? Failing that, i'd definitely try the sorting office - sometimes posties don't leave a card. I've had this problem a couple of times & it's been sat in the sorting office. I know it's hassle you don't need, but if the seller has been cooperative & open so far it may well not be their fault (not that you were suggesting it was). Also, I might be wrong here, but I think the seller can also request a copy of the signature from RM? It'll help the seller (and you too if you ask for a refund) if he needs to claim back from royal mail.

Here's a link from RM that might help too: http://postcode.royalmail.com/portal/rm/jump2?catId=400145&mediaId=15400175

Good luck!

Signed for on delivery though suggests it would not have been taken back to the sorting office as that would show as still in the system.

jake2010

I don't have a regular postie, so could be a number of them. i will try the sorting office to see if they can help. but as it said signed for i am not sure if they can do anything
I did try to contact RM but with no luck as i have to wait 15 days before i can do anything, even thought it was supposed to be delivered 4 days ago.
So i am unsure what to do next?

Meadows

jake2010 wrote: »

I brought an item from ebay and have not received it. The thing is, it was sent 1st class recorded on the 6th December and i was sent the tracking number from the item, i went on line to see if where it was and discovered that it was delivered on the 10th, but i have not got it i even asked my neighbours to see if they have taken it but they haven't.
I contacted the seller to see if they have used the correct address, that they have, to see if it was the correct tracking number, that they have. What should i do?

As far as the seller is concerned they have fulfilled their part of the sale, you need to address this issue with the Royal Mail, insist on a copy of the signature if they say it was delivered.

I had a Recorded Delivery packet on Saturday just pushed through my door obviously unsigned for, the postman called yesterday with another Recorded Delivery packet and when I mentioned the fact he had not got a signature on the one at the weekend he didn't seem to know what to say. He said "were you in, I was in a hurry"!!!!!
Surprise surprise the package shows as
Your item with reference **** was delivered from our **** Delivery Office on 13/12/10 .
Thank you for using this service.
Sorry, your electronic proof of delivery is not available at the moment.

bubblegum26

If you put the tracking number on the royal mail website there when the information comes on the screen there is the option to see the signature have a look and see if u recognize the name from someone in the street if it is your named signed but you didn't sign for it ... I would imagine the postie done it and has left it somewhere safe.

You could try contacting ebay, I had a buyer who had signed for an item but was not given it by postie.... he claimed a goodwill gesture from ebay as to be fair the buyer has down all they need to do Post it and have proof its delivered.

Meadows

bubblegum26 wrote: »

If you put the tracking number on the royal mail website there when the information comes on the screen there is the option to see the signature.

This takes time and does not always appear even after the 5 days.

'Sorry, your electronic proof of delivery is not available at the moment. Please come back and check again in 24 hours. On occasion, we experience delays with this service and it can take up to 5 working days for electronic proof of delivery to be available. If your proof of delivery is still not available after 5 days, please contact Customer Services on 08457 740 740'

bubblegum26

Meadows wrote: »

This takes time and does not always appear even after the 5 days.

'Sorry, your electronic proof of delivery is not available at the moment. Please come back and check again in 24 hours. On occasion, we experience delays with this service and it can take up to 5 working days for electronic proof of delivery to be available. If your proof of delivery is still not available after 5 days, please contact Customer Services on 08457 740 740'

Thats true it was just an idea ....its so frustrating when this happens tho I feel sorry for the OP as i'm not sure there is much they can do

jake2010

I went to the sorting office and they were very unhelpful, nothing they could do.
When going on the RM tracking service it tells me "Your item with reference ********* was delivered from our ********* Delivery Office on 10/12/10 .
Thank you for using this service.
Sorry, an electronic proof of delivery is not available for this item."

Meadows wrote: »

As far as the seller is concerned they have fulfilled their part of the sale, you need to address this issue with the Royal Mail, insist on a copy of the signature if they say it was delivered.

To get a copy of the signature costs £2.20 that is a bit unfair as it is them that lost the item. i have sent a few emails to RM with no reply.