Problem with comet returns

mattg1982

I am having problems returning a 4 day old faulty plasma tv to comet, does any body have a effective email adress for them please?

Thanks

Matt

clever_username

Well that was straight and to the point...

Care to enlighten us all what the problem is?

mattg1982

Yeah sorry.

Basicly I bought a 50" panasonic tv from comet last Wednesday, on Sunday night the set turned off when I turned it back one there is a 3" thick black line running down the right hand side if the screen.

I rung comet this morning to get a returns number so I could take it back, however they say I can't take it back cus it's more than 72 hours old! I have to wait for an engineer to come out and confirm it's broke. Then in up to a week they will send me a new one. (thanks).

Appetently there is nobody in store qualified enough to state whether the set is faulty or not.

I was under the impression that if the item is faulty and it's less than 28 days the store HAS to swap it or offer a full refund.

I can't afford to take a day off for a 'engineer', to call round and state the obvious. Then have to wait for a new one. And take another day off work to wait in for that to be delivered.

I just wanted to walk into the store, swap it for a working
One and walk out. It is only 4 days old!

Any advice?

Matt

clever_username

mattg1982 wrote: »

I just wanted to walk into the store, swap it for a working
One and walk out.

If only life was that simple.

mattg1982

:-)

What is the law? What will they do if I just walk into the store and demand a swap or a refund.

Thanks

Matt

clever_username

mattg1982 wrote: »

:-)

What is the law? What will they do if I just walk into the store and demand a swap or a refund.

Thanks

Matt

I'm not sure. I have the feeling you may have to give them a chance to repair it.

I'm not 100% with all this refunds malarkey to be honest but people will be along soon who will be able to give you a definitive answer.

mattg1982

Ok, thanks for your help.

Matt

clever_username

mattg1982 wrote: »

Ok, thanks for your help.

Matt

I haven't done anything!

Like I said have a nose around the rest of the forums in the meantime and someone will reply to this thread who is far more clued-up then I.

There's even a Comet Company Representative lurking on here somewhere!

Tiddlywinks

Have a look on this government website:

http://www.consumerdirect.gov.uk/after_you_buy/know-your-rights/SGAknowyourrights/

This page has FAQs about the Sale of Goods Act

wealdroam

OP, have a look at the MSE Consumer Rights Guide.

bris

You do have the right to a refund on a 4 day old telly, the problem is the company have the right to make sure it's faulty. Bit of a catch 22 situation.