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T-Mobile UK. Know this or...
you will be donating your money to T-Mobile UK.
It is a widely known fact that T-Mobile UK customers can only down/upgrade or change their price plan at the last month of their contract period. Once you are out of your contract period things are likely to go a little screwy.
If you bought in a 40£ a month on a 24 month contract, it is TMUK policy that you pay another month in advance. So, your first bill is expected to be circa 80£ (VAT included). Essentially, the one month in advance is to cover the last 30-day month period regardless if you are within or outside contractual commitment.
Following this assumption, you decide to keep your phone and ring them up on the 23rd month to downgrade the pricey price plan. Let's just say, you got 50% discount for loyalty. And you stayed on with TMUK for a few months longer paying 20£ (incld VAT).
When you quit TMUK in between your billing cycle, TMUK will automatically refund your current price plan (20£), and will calculate pro rata to the next billing date. Everything is fine, right? Right! You left TMUK and happily walk away to another competitor. But you've just given them a 20£ of free money.
Most often, I'd imagine people will overlook this. Don't take this lightly especially if you have been paying more than 45£ a month and then continued to remain with TMUK in a outside-of-commitment contract at a discounted price plan. Claim back that 45£ back you paid in advanced in your first bill.
:A
Good luck!
DT
It is a widely known fact that T-Mobile UK customers can only down/upgrade or change their price plan at the last month of their contract period. Once you are out of your contract period things are likely to go a little screwy.
If you bought in a 40£ a month on a 24 month contract, it is TMUK policy that you pay another month in advance. So, your first bill is expected to be circa 80£ (VAT included). Essentially, the one month in advance is to cover the last 30-day month period regardless if you are within or outside contractual commitment.
Following this assumption, you decide to keep your phone and ring them up on the 23rd month to downgrade the pricey price plan. Let's just say, you got 50% discount for loyalty. And you stayed on with TMUK for a few months longer paying 20£ (incld VAT).
When you quit TMUK in between your billing cycle, TMUK will automatically refund your current price plan (20£), and will calculate pro rata to the next billing date. Everything is fine, right? Right! You left TMUK and happily walk away to another competitor. But you've just given them a 20£ of free money.
Most often, I'd imagine people will overlook this. Don't take this lightly especially if you have been paying more than 45£ a month and then continued to remain with TMUK in a outside-of-commitment contract at a discounted price plan. Claim back that 45£ back you paid in advanced in your first bill.
:A
Good luck!
DT
0
Comments
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Well O2 have never let me change anything untill the last month of contract period either, I have recently moved to T-mobile on a pay monthly contract & was only billed for the one month so maybe things have changed ?0
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Possibly the OP is confused about pro-rata billing?
(incidentally, O2 let you change your tariff downwards at the half way point of the tariff, and you can upgrade 1, 3 or 6 months early, depending on your average bill value )0 -
You may be right on being billed only once. You must be aware that if the changes took place before your billing cycle, then days remaining to the cycle are pro rated. My guess is, subject to your credit rating/score/history, you may have to pay one month in advance.
Point is, know what you paid for (extra) and remember to claim back the differences.Well O2 have never let me change anything untill the last month of contract period either, I have recently moved to T-mobile on a pay monthly contract & was only billed for the one month so maybe things have changed ?0
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