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Virgin Mobile and my mobile phone drama..
whispywillow
Posts: 253 Forumite
in Mobiles
Hi guys i wonder if anyone could give me any advice, here goes!
Ok, so im 5 months into a 24 month contract with Virgin mobile, got the contract with a blackberry bold 9700 for £25 a month and very good perks! However, after 4 months the phone started playing up, i called them, they recommended me to update, and if necessary re-install the sodtware to see if that helped. It didnt. So i called them back, they said they would take the phone and send me out a replacement. Good stuff.
So, couple of days later, delivery man comes with a new phone, we exchange, jobs a good'un, only when i open the box, they have given me a blackberry curve. I called them up, only to be told that they have no blackberry bolds in stock and to call back in a few days. Which i did.. only to be told that they are not getting any more blackberry bolds back in stock. So after much too-ing and fro-ing back and forth between different departments, someone finally told me that actually they ARE getting blackberry bolds back in stock but they couldnt tell me when and to call back in a week. I have called back and they have since told me that actually they are not getting blackberry bolds back in stock, but when i asked them to now send me a replacement phone of an equivalent spec to a bold, they seemed to be quite flustered. The woman i spoke to said the nearest that they had to that was a HTC wildfire, but then said they had none in stock, would look for another one, and then she put the phone down on me. I feel like im at my wits end with them, i have called them back so many times, only to have them 'accidentally' put me back to the main menu, or to cut me off. I dont want to stay with this phone, because its technically a downgrade and in no way equivalent.
Does anyone know what my rights are? Have they broken contract??
Any advice would be marvellous!
Ok, so im 5 months into a 24 month contract with Virgin mobile, got the contract with a blackberry bold 9700 for £25 a month and very good perks! However, after 4 months the phone started playing up, i called them, they recommended me to update, and if necessary re-install the sodtware to see if that helped. It didnt. So i called them back, they said they would take the phone and send me out a replacement. Good stuff.
So, couple of days later, delivery man comes with a new phone, we exchange, jobs a good'un, only when i open the box, they have given me a blackberry curve. I called them up, only to be told that they have no blackberry bolds in stock and to call back in a few days. Which i did.. only to be told that they are not getting any more blackberry bolds back in stock. So after much too-ing and fro-ing back and forth between different departments, someone finally told me that actually they ARE getting blackberry bolds back in stock but they couldnt tell me when and to call back in a week. I have called back and they have since told me that actually they are not getting blackberry bolds back in stock, but when i asked them to now send me a replacement phone of an equivalent spec to a bold, they seemed to be quite flustered. The woman i spoke to said the nearest that they had to that was a HTC wildfire, but then said they had none in stock, would look for another one, and then she put the phone down on me. I feel like im at my wits end with them, i have called them back so many times, only to have them 'accidentally' put me back to the main menu, or to cut me off. I dont want to stay with this phone, because its technically a downgrade and in no way equivalent.
Does anyone know what my rights are? Have they broken contract??
Any advice would be marvellous!
6 debts down - 1 to go: just over £1000 though, soon soon....
Staying happy and positive through 2011 (hopefully!) :j
Staying happy and positive through 2011 (hopefully!) :j
0
Comments
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Can no-one help me?? Doesn't ANYONE know what my rights are in this situation!!???6 debts down - 1 to go: just over £1000 though, soon soon....
Staying happy and positive through 2011 (hopefully!) :j0 -
I dont know your rights but I suspect you will be entitled to an equivilent phone, if you cannot get the exact phone again.
but the htc wildfire is not it at all, as far as I can tell the BB bold 9700 is a top of the range BB and google says it costs ~£350, the wildfire is only £150
the minumum spec phone you should get is an HTC desire or above as sim free that is also £3500 -
Can no-one help me?? Doesn't ANYONE know what my rights are in this situation!!???
Trading Standards il tell you what your rights are.
jje0
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