British Gas-Estimate way too low-Surprise!

MillicentBystander

SwanJon wrote: »

Millie, your alter egos know I work for British Gas, so I assume this is a dig, but don't know what you mean.

What am I absolutely sure of, seeing as I work there?

Mike, I'm glad you say that you don't think that BG have fiddled the computer program, but if you look back at your first post you can see why people thought that was what you are suggesting.

As to not using estimated reads, it has been an issue for people in the past - I was on EnergySmart for a while, and somehow whenever I submitted a read it was a day or two early, so they would estimate a reading for the right day. Enough accurate reads going in and their estimates are never far off. Just keep putting them in and challenging anything you don't think looks right.

Hmmm...so you DO work for British Gas? Don't MSE rules state that you must make it absolutely clear what utility company you work for, especially in a thread where you are defending the company? Only then can the casual reader make a reasoned decision as to the impartiality/validity of your posts?

MikeM

SwanJon wrote: »

Mike, what was your estimated read when the prices dropped earlier this year? Last year? when they rose the year before? Can you see a pattern or is this just based on a single read?

My 'figures' are statistically insignificant - it's just an observation !

Let's put it this way - I won't be arguing the case in court !

For me it's probably just a few pounds difference in cost - albeit to my disadvantage.

But what do they say in the corporate boardrooms - 'every penny counts' or something like that ?

Cardew

MikeM wrote: »

I would never suggest that BG computer programs 'fiddle' their estimates but when prices went down last Spring I did have a feeling that they had piled the consumption into the expensive period !

Well what are you suggesting with the quote above and this quote:

So are BG doing this on purpose to make people pay for yesterdays gas at tomorrows prices ? --

Mention this at work and three other people have experienced exactly the same thing.

Do you think that BG manually over-rode the computer program for the four of you? and did the same last Spring.

Why don't you report your fears to ofgem?

MillicentBystander

Cardew wrote: »

Well what are you suggesting with the quote above and this quote:



Do you think that BG manually over-rode the computer program for the four of you? and did the same last Spring.

Why don't you report your fears to ofgem?

Many people reported their fears regarding npower's gas sculpting to Ofgem which eventually resulted in them 'forcing' npower to pay out £2 million in refunds. The case eventually got taken up by Consumer Focus, which resulted in £70 million of refunds going out. Why bother going to Ofgem would be my question?

MikeM

SwanJon -

Please do tell us of your relationship with British Gas.

SwanJon

MillicentBystander wrote: »

Hmmm...so you DO work for British Gas? Don't MSE rules state that you must make it absolutely clear what utility company you work for, especially in a thread where you are defending the company? Only then can the casual reader make a reasoned decision as to the impartiality/validity of your posts?

You may as well lay off the mock shock.
As you've known all along, I work for British Gas. Can you point out a single thing in this thread that I have said that is incorrect?

We had this argument before, and you seem to bring it up any time you look like losing an argument. One of your personalities had a big toys/pram moment and ignored me.....

Now, will you answer my question? What am I absolutely sure of, seeing as I work for British Gas.

Mike - My job title isn't 'Read Estimator', and I'm right at the bottom of the food chain. I make no decisions on profits, prices, policies and procedures no matter what [STRIKE]Carm [/STRIKE]Millie says. As above, is there anything I have said that you find fault with?

MillicentBystander

SwanJon wrote: »

You may as well lay off the mock shock.
As you've known all along, I work for British Gas. Can you point out a single thing in this thread that I have said that is incorrect?

We had this argument before, and you seem to bring it up any time you look like losing an argument. One of your personalities had a big toys/pram moment and ignored me.....

Now, will you answer my question? What am I absolutely sure of, seeing as I work for British Gas.

Mike - My job title isn't 'Read Estimator', and I'm right at the bottom of the food chain. I make no decisions on profits, prices, policies and procedures no matter what [STRIKE]Carm [/STRIKE]Millie says. As above, is there anything I have said that you find fault with?

Rumbled....:p If it's one thing that gets my goat it's a hypocrite. And I have no idea what the majority of that post actually means?

Fact is you have been answering MikeM effectvely posing as just another member of the public in a thread in which he has been questioning BG's way of doing things. You at no time told him you work for British Gas. You can bleat all you want but that is fundamentally wrong.

SwanJon

MillicentBystander wrote: »

Rumbled....:p If it's one thing that gets my goat it's a hypocrite. And i have no idea what the majority of that post actually means/?

So, will you now answer it? What am I absolutely sure of, seeing as I work for British Gas?

Or by 'rumbled' do you mean 'I have nothing to contribute as usual and only want to muddy the waters here?'

MikeM

Now I know what I SHOULD have searched the forums for - 'gas sculpting' !

Never knew anything about this topic until tonight.

I am not a regular MSE poster but was so perplexed by my gas bill and the very strange response to my telephone call to them.

I thought that this forum might be a suitable place to enquire and seems that it is.

MillicentBystander

MikeM wrote: »

SwanJon -

Please do tell us of your relationship with British Gas.

MikeM, unless I had turned up I'm sure you wouldn't have had the slightest inkling that Swanjon derives his livelihood from BG (and why would you if you read his posts on here? nobody else would have, either) He gave absolutely no clues. Correct?