3 Upgrade & New Contract without Permission

matt828

Hi,

Earlier today i recieved a text message from 3 saying, "We've processed your order. Your consignment number is blah blah blah". It appears they have signed me up to a new contract and sent me the iPhone 4 at £45 pcm for 24 months without my consent. Can they legally do this?

My current contract has ended and ive been shopping around for an upgrade. I do want the iPhone 4 but not at £45.

Has anyone else been in a similar situation?

Should i keep the phone but negotiate a better monthly plan?

ace101

I think the first thing would be to ring them and say you didn't order it and now that's all ready there if they could work a deal out.

Jon_01

Have you spoke to 3 about an upgrade?

If not it maybe an attempt by someone else to use your info to get a phone fraudulently??

matt828

I've not spoken to 3 about an upgrade at all, as an existing 3 customer i was hoping to get a better deal. I will call them when i get home and post there response.

Jon_01

matt828 wrote: »

I've not spoken to 3 about an upgrade at all, as an existing 3 customer i was hoping to get a better deal. I will call them when i get home and post there response.

If you haven't called then they won't have just sent you a new contract and iPhone.

Sounds like someone's got your info and has done an 'Account takeover fraud'. You might find that your address has been changed (so they get the phone) and your password may have changed as well.
You need to contact 3's fraud team asap. . .

cgk1

Yes get onto them straight away.

matt828

Jon_01 wrote: »

If you haven't called then they won't have just sent you a new contract and iPhone.

Sounds like someone's got your info and has done an 'Account takeover fraud'. You might find that your address has been changed (so they get the phone) and your password may have changed as well.
You need to contact 3's fraud team asap. . .

I spoke to 3 last night and yes the address and password on my account had been changed, the phone has been blocked and they are investigating.

They will send a new iPhone 4 out in the next 48 hours and i've negotiated a monthly price plan which i can upgrade anytime.