Unreasonable seller

Crowqueen

You don't have to accept it back.

You can still file a dispute, I suggest you do so.

knightstyle

We have just got back from visiting aged parents and the printer was waiting, left key with neighbors. Plugged it in and same fault, it just will not work. Opened Ebay dispute and sent seller a video clip of the problem. Almost immediately the phone went and it was the seller demanding I remove the dispute as it would cost him £30! After he had calmed down I got him to look at the video I had sent and he agreed to send a replacement printer if I removed the dispute! I have now done this and hope he sends a replacement.

chancesare_2

knightstyle wrote: »

After he had calmed down I got him to look at the video I had sent and he agreed to send a replacement printer if I removed the dispute! I have now done this and hope he sends a replacement.

Bad move. I hope for your sake he does, or you are knackered. It's only one dispute, once closed, you can wave goodbye to any leverage you had.

With a dispute, you would have certainly got back your full initial payment and postage and only be out of pocket on returns postage. Now, you have no way with Ebay/Paypal to force him to keep his word.

pinkshoes

knightstyle wrote: »

We have just got back from visiting aged parents and the printer was waiting, left key with neighbors. Plugged it in and same fault, it just will not work. Opened Ebay dispute and sent seller a video clip of the problem. Almost immediately the phone went and it was the seller demanding I remove the dispute as it would cost him £30! After he had calmed down I got him to look at the video I had sent and he agreed to send a replacement printer if I removed the dispute! I have now done this and hope he sends a replacement.

NO NO NO NO NOOOOOOO DO NOT remove the dispute!!

It basically means you're relying 100% on the seller being honest now, as you can't re-open a dispute.

Any decent seller would ask for the dispute to be closed AFTER resolving the problem.

Crowqueen

Just because it costs him £30 is no reason to remove your buyer protection. Having been snotty all the way through, I think that he owes you a lot more than that. Some people just don't know how to sell responsibly and this is saddening as it looks like eBay is far too easy for some people to make a mint without realising that a lot depends on how they treat their customers.

You could still probably bring legal action against him as to the goods not being fit for purpose, but that is more costly than continuing with an eBay dispute and with no cast-iron guarantee you will get your money back.

zenseeker

knightstyle wrote: »

Ok just to clarify, the printer when it arrived would not switch on, following the manufacturers instructions I unplugged from the mains and tried again, after several goes it came on. I then switched it off for about 10 days and when I pressed the on button it would not switch on again and in spite of trying several times it refused to switch on.

So, despite it being obvious there was a problem right from the start, you still left it sat around for 10 days before trying again?

knightstyle

Thanks for comments, have already removed the dispute so relying on his word and Email saying he has sent another one. It was sitting around for 10 days as my MIL had a stroke and we went down to look after her.
I presume I can always re-open or start another dispute if he goes back on his word.
Oh no!! Just re-read the above only one dispute per transaction. Guess I am at his mercy.

Crowqueen

10 days means nothing - either the seller is still responsible for a fault arising on the item over a period of six months, and under normal circumstances items like printers often go unused over periods where the owner is away on holiday, so I don't see why that negates their ability to claim.

OP: you can only ever dispute once on an item.

You do have legal recourse and if you hear nothing and nothing arrives, write a formal letter to him saying that he promised to send a replacement and that he has responsibility for this item, and if you don't get a satisfactory conclusion you will start legal proceedings through the small claims court to enforce your rights.

zenseeker

Just seemed strange to wait 10 days when the problem was there right from the start, but seeing as you had issues with health it makes sense. Some buyers really are just stupid though (not aimed at you).

jennikitten

Are you sure it's not a fault with the power cable?