freebies via captain cash

matthms27

hi Ladies n Gents , i too am in the same situation with this company. ordered portable media player for our daughter for xmas still not received it , sent emails , called , and submitted support tickets to captain cash all with no responses at all. so i bit the bullet and called trading standards/consumer direct and they advised the following.

we are covered under the consumer protection distance selling regulation which states that the company has a MAX of 30 days to deliver the product/service you have bought i was advised by consumer direct that they have now broken the contract as i ordered it on the 6th Dec . i have sent one final email to them stating this and that i want a full refund .

final step was advised by consumer direct that if no response then to send them a letter Registered Post stating they have broken the terms and you want a refund and allow them 10-14 days to respond.

then if no response contact consumer direct and they will advise/take action on your behalf.

sorry for the long winded first post hope this helps some people out with this drastic excuse for a company.

matt :T

tali

I phoned MEDIA PROMOTIONS on 5th JAN and was told all orders are being processed . GAMES Console would take 30 DAYS
I'm just glad i didn't tell my kids we were (supposed) to be getting one.
I'M STILL WAITING................. but giving up hope

PS -why is everyone affected, apart from me ,a newbie????

sbarrow

hi in responce to other people who are having difficulties with media promos , i ordered a portable dvd player om 9th dec was told to wait 30-40 days also and still never recieved it 2 weeks ago got a letter through the post saying it would arrive within 10 days and never recieved it , so i rang them up monday 24 th jan and was told it would be another 3 weeks so i cancelled it and asked for a refund was told it would be in bank within 3 days but havent recieved it so i rang again and was told they dont sort refunds out until the following monday , am getting really annoyed with it all will definatley not using this site again and i am going to trading standards next week if i dont get my refund, would advise others to try and get fefund as i dont think anyone will end up recieving them as i got another letter yesterday saying it will be another month. glad ive cancelled it now as non of them can give u a simple answer as to the wareabouts of your order.

MsBubu

Same here, I<m not doing anything with them again, I sent an sae for a Glee dvd and they sent me back a Jusitn Bieber poster. Meanwhile I also sent a sae for Dr House DVD and got nothing. Dont trust them anymore!

tali

Latest Delivery info here
http://www.newspaperpromos.co.uk/deliveryupdates/

eileenm9852

hi i too have had problems ordered satnav and wireless video game sent email after email requesting refunds and still none i too think its a scam

tali

I missed my delivery - but Home Delivery Network who do the delivery look like a bunch of idiots as there website has no time slot facility- un!!!!inbeliveable

love_too_shop98

I to have ordered a pc tablet in november,hoped it would be here in time for christmas but snow caused delivery problems.contacted notw ,said i would recieve it by end of january,but didn't. Contacted them again and was told they we're waiting for more deliverys and would get pc tablet by end of feb. It's now the 21st of feb and still not recieved anything. will ask for my money back if i don't get it this month.Thought captain cash would be good,will not use in future...

matthms27

Finally i have now received my refund in full for the dvd player that did not materialize , i would suggest that anyone reading these posts for this company, to Avoid them like the plague. i hope all the other posters on here get there refund/goods.

Goldenview

Myself and a friend ordered a Ministry of Sound MP3 player from Mediapromos and I also ordered a DVD Player. Then we got email saying "Dear Customer, Unfortunately we are unable to supply you with the above product and have had to issue you with a full refund. Many apologies. Best Regards, Sarah" cancelling MP3 player and full refund. I called but only a voicemail message, and then emailed asking them the reason for cancellation and have not heard back.

But then a week later another email advertising the MP3 Player again! I have ordered one again. Stupid I now know but it's a present. But now that I have found this thread I'm wondering if this is all some kind of scam. Do they just send out 'too good to be true offers', take people's money, hang on to it, and then (hopefully) refund people? I haven't yet had the DVD Player or any email about it so am worried that it may not arrive now.:(