Talk mobile help needed

Ripstop

Ive taken a 12 month contract out on TalkMobile.
I get 200 mins, 500 mb of data and 1000 texts for 20 quid a month.
Ive just been in touch with them and ive used all 200 mins since the 23rd of last month, and also 35 quid of extra unbilled calls.
Now i find this hard to beleive as they are a cheap call provider, so this would work out at around 500 mins in this short space of time.
Ive been on orange for 4 years nearly, and never ever ever went over this, not even near.
My new allowance doesnt kick in until 23rd december, but ive still got 55 quid to pay on this bill. 35 been extra unbilled call charges.
no premium rates have been called, only 2 landlines, and approx 5 mobiles.
What can i do about this, as it is not correct.

OneADay

Could be that they charge per minute - so a 10 second call would be 1 minute to them?
Or you might have had a reduced allowance at start of contract to allow for the billing cycle to begin. When is the bill date?
I would be asking for itemised breakdown of cost.

Ripstop

I had a reduced allowance at the start, that bill was paid, nothing was owed after that, then the new allowance started november 23rd 2010.
Sionce then ive apperently made 500 and odd minutes calls, unles itsa 10sec call per minute rate.
I find this so frustrating, and they wont even allow me to add to the bundle until dec the 23rd.
the only way is to use the mobile as normal, and then pay the bill, which has a limit of 50 quid , which i am pleased as if i never checked this could well be into the 100s.

Angelbabe

Hi

What are customer services telling you when you call them. Have you had a breakdown of the call charges yet? I also have a 12 month contract and am interested to know what happens.

Thanks

Ripstop

They are the worst service ever, ive found orange to be the best in the last 10 odd years or so.
ve been intouch with them tiday, and have an extra 100 mins for a tenner.

Stuart_W

Ripstop wrote: »

Now i find this hard to beleive as they are a cheap call provider,

Talkmobile are EXPENSIVE if you are on a bundled contract and go over your free minutes - 30p a minute in most cases, which is higher than all of their pay as you go tariffs.

Could this be what has happened?