Trying to open NS&I ISA

jog

Is anyone else having difficulties with NS&I? I did read the other thread further down but that's now been sorted!

About 2 months ago my husband and I both tried setting up mini cash ISA's with NS&I. They took the money from our bank accounts then we didn't hear anything, I rang them up and was assured that it was in process a week later rang up again to be told that as they hadn't recieved our signature verification forms back they were going to refund the money into our bank accounts, which they did.

We never recieved the forms, although NS&I insisted they'd been sent.

So as soon as we got the refund we tried again. My application has now gone through, however my husbands hasn't. He returned the signature form to them about 3 weeks ago. Last week rang them to be told all OK will get letter soon. I rang again yesturday to be told they had never recieved his signature form, and therefore they will be returning the money to his bank account again!

I have lodged a complaint with them as they have in affect had my husbands money for the best part of 2 months. Because he would have to reapply for yet another account he wouldn't get interest for this time.

Needless to say my husband is really fed up and now considering alternative accounts.

Has anyone else had these sort of problems? Not sure how many times we need to keep reaplying! I have asked them to pay compensation for the loss of interest but we're waiting to hear from them still!!

Would be interested to hear other peoples experiences.

Thank you
Jog

Market_Oracle

No problems, with the transfer on the account openings (2).

Maybe the problem is if they are not picking you two up on the banking system for verification purposes, i.e. that requires a manual input on their behalf.

K9cuddles

I'm just sorting out my mum's at the moment. I posted the verification from on Monday.. I'll let you know how it goes!

jog

We've been told that there is no problem re the verification.

All the problems relate to letters which either they say they've sent us and we've not recieved or a letter we sent them and they say hasn't arrived.

I have complained to the Royal Mail but they say as the letters weren't sent by registered post they can't trace them!

NS&I say they are unable to send letters by registered post even though we offered to cover the postage in order to be able to track them!

Money is now back in hubbys bank account again, so we're now trying to decide what to do next.

Thanks for the replies.

Jog

Suzey

I had the same problem back in August. I got the form in the end, but it was a right pain in the a*se.

Suze

jog wrote:

Is anyone else having difficulties with NS&I? I did read the other thread further down but that's now been sorted!

About 2 months ago my husband and I both tried setting up mini cash ISA's with NS&I. They took the money from our bank accounts then we didn't hear anything, I rang them up and was assured that it was in process a week later rang up again to be told that as they hadn't recieved our signature verification forms back they were going to refund the money into our bank accounts, which they did.

We never recieved the forms, although NS&I insisted they'd been sent.

So as soon as we got the refund we tried again. My application has now gone through, however my husbands hasn't. He returned the signature form to them about 3 weeks ago. Last week rang them to be told all OK will get letter soon. I rang again yesturday to be told they had never recieved his signature form, and therefore they will be returning the money to his bank account again!

I have lodged a complaint with them as they have in affect had my husbands money for the best part of 2 months. Because he would have to reapply for yet another account he wouldn't get interest for this time.

Needless to say my husband is really fed up and now considering alternative accounts.

Has anyone else had these sort of problems? Not sure how many times we need to keep reaplying! I have asked them to pay compensation for the loss of interest but we're waiting to hear from them still!!

Would be interested to hear other peoples experiences.

Thank you
Jog

K9cuddles

My mum's just opened her's all done and dusted in 10 working days! even the paying in book!

Market_Oracle

K9cuddles wrote:

My mum's just opened her's all done and dusted in 10 working days! even the paying in book!

There is no paying in book

Unless youve opened a different cash isa with them.

K9cuddles

Market_Oracle wrote:

There is no paying in book

Unless youve opened a different cash isa with them.

Well I got one when I opened mine too!! We're talking about this right??

Tustastic

Thanks for clarifying this K9cuddles. I was assuming this thread was about the NS&I Direct ISA that I have applied for. It is the online version and does not include a pass book. I posted my verification on 4th November. Hope everyone's application goes through efficiently.

Market_Oracle

K9cuddles wrote:

Well I got one when I opened mine too!! We're talking about this right??

Nope, that one pays 4.45% ... the one you should have opened pays 5.30% and likely to rise to 5.55% in a couple of weeks time

K9cuddles

Market_Oracle wrote:

Nope, that one pays 4.45% ... the one you should have opened pays 5.30% and likely to rise to 5.55% in a couple of weeks time

Then you've gone off topic as OP:

About 2 months ago my husband and I both tried setting up mini cash ISA's with NS&I.