Small hamper at BHS delivered for £5.11

metoyoubear

Mine arrived today.

[Deleted User]

dawnie1972 wrote: »

Spoke to BHS today re my despatch email received on 7th Dec - apparently my parcel is still sat in the warehouse and hasn't gone anywhere she said it was "cos of the snow" - i asked if i would receive it before xmas and she said she "couldn't comment".

Thanks Dawnie - This shows the DISGUSTING customer service shown by BHS

The REASON I ordered from them is their REPUTATION is so good or WAS to me up until now and I can honestly say I will NEVER order from them again nomatter HOW good the deal is

I placed 2 orders - 1 was dispatched on 6th , 1 on 7th

Received NOTHING - Item not tracking - Abysmal service

Seems they are blaming the weather for parcels just sitting there but the weather has improved and how come people are getting theres when we aren't???

I live in London - No snow here for ages now - Had parcels delivered recently within 2 DAYS of ordering

:mad::mad::mad: TERRIBLE SERVICE!!!!!

I NEED one item by Thursday and another by Saturday.. I feel like kicking them into action!!! lol

dawnie1972

For anyone waiting for orders RING THEM - in the space of 24hrs my parcel has moved from their warehouse to the courier hub and is now sat in my local courier depot - might just be worth kicking them up the backside

Clutterfree

Mine is now finally tracking: 14/12/10 Droitwich Parcel has been sorted at our hub.
No chance of me getting it today then.
I NEEDED it today to take to work tomorrow morning as it's my last day.
Will have to keep my fingers crossed it is here by Friday and make a special trip to work to deliver it. :mad:

PS Like Dawnie, I rang on Sunday so perhaps that is why it now shows.

mspurrrrrfect

Ordered 2 of these on 5th Dec, got email saying despatched and tracking information available in 24 hours. Still waiting........

Spoke to BHS who said it was in a container waiting to be unpacked some where near Droitwich!!!! Told me to call back on friday if it hasnt beeen delivered for a refund, errr no, get it delivered......

rubytuesday

I'm in London too and got mine ages ago with no problem.

angelsmomma

BHS customer service is non existant. I stopped buying from them last year as half my order was cancelled and although I had a code for free delivery the took a percentage of postage costs off my refund and then ignored all 5 of my emails asking about it. I refused to telephone the number and pay to get them to sort it out so just had to suck it up but will never buy from them again

cazscoob

I phoned today to ask where my items were as i had a dipatched email on the 7th, however from what the girlon the phone said the items have not been sent and i could have a refund. When i told her it wasnt suitable as it will take 5 days to clear she then told me that they cannot arrange for the items to be sent to the store?? absolutly useless!

KitKat30

Same story to those above - dispatch email received on the 7th and still not tracking on HDNL. They promised the stuff *will* come, but no idea when. All those bargain gifts for the teachers at school will have to last till next time and replacements purchased pretty quickly!

dawnie1972

My parcel arrived today - convenient after my phone call yesterday. Hope everyone else gets theres x