Antivirus

kjb_2

Hi
I have antivirus virus on my computer. I have used superantispyware portable and it didnt detect the virus only a few cookies. I have also managed to run a full macafee scan in the background but it doesnt seem to have helped. I cant download anything directly to the comp as the virus blocks it. Any ideas?
Thanks
PS Im not a comp expert

[Deleted User]

Are you sure its a virus?

More explanation needed on what the actual problem is

Browntoa

http://www.filehippo.com/download_malwarebytes_anti_malware/

if it will not install then run rkill first

http://www.bleepingcomputer.com/download/anti-virus/rkill

it kills known malware processes for you

once you get Malwarebytes to run , update and do a full scan , then post the log file it produces

kjb_2

It keeps trying to tell me that my computer needs to be protected and I need to download its software. It also opens web pages either selling viagra or !!!!!!! It says mcafee is affected and all internet progs. Can i download one of the other virus checkers onto another computer like I did before and use the usb?

Marauder999

Can you ask a friend to download for you and put software on a USB pen?
Malwarebytes might be able to help but like superantispyware they are not virus detectors but for Malware/Spyware.
Could try Avira/Avast or AVG but not sure if they are bootable from a pen drive.
Sure someone soon will come along and clarify.
HTH

aliEnRIK

Follow Browntoas advice

macman

And when clean please uninstall the woeful McAfee and install a decent AV program. Avira, Avast, MSE or Kaspesrky (all free, the latter with Barclays online banking) will do the job so much better.

kjb_2

do i put rkill onto a usb (from another computer)

aliEnRIK

kjb wrote: »

do i put rkill onto a usb (from another computer)

If you wish (Though id recommend one that can be 'locked' so the infected computer doesnt infect your usb stick)
Or burn to disc

kjb_2

Trouble is I cannot use internet as the virus blocks all

aliEnRIK

You stated in brackets 'on another computer', which is what I was agreeing to.
If it was on your own computer it wouldnt make any sense to put on a usb stick.