Help please

debitcardmayhem

lucylou wrote: »

Hi I have a Samsung N140.
I have Avast as antivirus.
I don't have any home groups.
The only thing is I wonder if I gor a virus whenI was accessing free wi-fi from a shopping centre?No idea what it is though ....
I have 1 GB of memory

Hi again, yeah I noticed Avast on post 1 (slow reader I know) ok, now my OH has a N140 + Avast shall we wait for some to sort it for you .
OK can you use IE Ok ?
What is your normal Home page on Firefox(I assume that's what you meant by Mozilla)
I feel it may be a memory (physical problem but I am still researching)
I have the Mrs DCM netbook beside me so I can check a few things as needed.
I assume you have automatic updates turned on the Sammy, and that avast tells you in an annoying voice that your antivirus is updated

lucylou

Hi, my home page on Mozilla is Yahoo.yes I have automatic updates and that lovely voice from Avast:D
Yes I can use IE fine
thanks for your help

debitcardmayhem

Expect you watched Mr McIntyre then like me OK try the Memory test , Windows key or start and type memory . you will get a list including Windows Memory Diagnostic, start that and it will ask you to either restart now or schedule for next restart. Mrs DCM's ran for 28 minutes 2 giga memory , when it restarts a little box pops up and says 0 errors(in her case) in yours who knows it may be worth trying.
It may be a phyical memory problem , I can't really think it's Firefox hers is 3.6.10 and her home page is Google, and there is no problem with Yahoo either. You said that you uninstalled Firefox, did you download again or use the same download as before....I don't think FF is a problem unless you have some esoteric add-ons, she has noscripts and reloadevery and cooliris.
Have you recently added any new hardware (ie usb stuff cameras/external disks/printers etc?) Also have you got a SD card in the front slot, or a USB mouse anything new?

Jeez Don't I go on..... trying to pin point the problem.

debitcardmayhem

Another idea Start (windows key) type in firefox and select Firefox in safe mode and disable everything see what happens) Or use all programs / Mozilla Firefox /Safe mode same de-select

lucylou

sorry again for the late reply.Unfortunately it won't let me even disable anything as it just crashes....:(memory test says no errors.I have not installed anything new.The only thing I can think of is Skype,I have installed it recently

debitcardmayhem

Hello, sorry about the Bold text below can't get it off,
Did you download Firefox afresh or re-install from the last download you had ?


And have you tried the memory test I suggested earlier ?

Try
Download Malwarebytes Anti-Malware from http://www.filehippo.com/download_malwarebytes_anti_malware/
Run the program then Click on the Update Tab and check for updates, to get the latest version , then select the scan tab and run a quick scan, let it fix what it finds , post the log here(Even if nothing is found)

lucylou

Hi thanks for your help, that's very kind of you.I downloaded Firefox from the same website which is the official one.I will download malware now and post the log.The memory test gave no errors.

lucylou

Malwarebytes' Anti-Malware 1.50
www.malwarebytes.org
Database version: 5245
Windows 6.1.7600
Internet Explorer 8.0.7600.16385
04/12/2010 21:21:35
mbam-log-2010-12-04 (21-21-35).txt
Scan type: Quick scan
Objects scanned: 132607
Time elapsed: 10 minute(s), 9 second(s)
Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0
Memory Processes Infected:
(No malicious items detected)
Memory Modules Infected:
(No malicious items detected)
Registry Keys Infected:
(No malicious items detected)
Registry Values Infected:
(No malicious items detected)
Registry Data Items Infected:
(No malicious items detected)
Folders Infected:
(No malicious items detected)
Files Infected:
(No malicious items detected)

debitcardmayhem

Probably not a problem with external stuff I hope can you
download HijackThis from here http://www.filehippo.com/download_hijackthis/ .
Run that with elevated rights, (shift key + right click run as administrator). Then post the log here this only takes seconds to run.

lucylou

Hi,I think I clicked on the wrong icon sorry and now I found where I should click andon run as administrator it says it's already running but I can't see it:o