NPOWER & how do I use my credit???

vusys1

NPower Website FAQ`s

Will I receive a refund if I have a credit balance when my monthly Direct Debit s reassessed?
If your statement refers to your annual review, we'll automatically refund any credit balance over £60 to your bank account within 10 working days, if it is based on an actual meter reading (taken by you or our meter reader). Or if you prefer you can ask us to carry your credit forward to reduce the next year's payment amount - just let us know as soon as you get your statement. Refunds of less than £60 are available on request.

If your statement refers to your mid-term review, you won't receive an automatic refund because you may have a credit balance due to the time of year. Monthly direct debit payments are calculated so that you pay the same amount all year. You may have built up a credit balance as it is needed to offset the additional energy you will use during the winter.


heres the email I received, again I think one department does not speak to another as my readings were emailed and phoned through and my bill shows Actual readings and not estimates.

Thank you for your recent email with regards to your monthly payments.

Looking into your query and using the information you have provided. I have checked your account and I’m unable to change your Direct Debit amount at this present time.

The reason for this is, we are unable to make any amendments based on an estimated reading as your account may not be a true credit. Im sorry for any inconvenience this may cause.

Therefore I would appreciate it if you could contact us with your current meter readings to allow us to recalculate your monthly consumption, this will allow us to change your payment accordingly Mr Christopher.

If you have any further queries, please do not hesitate to contact us. Our opening times are Monday to Friday between 8am and 8pm and Saturday 8am and 6pm.

You can contact our Billing Department on 0845 6026363.

Alternatively if you would prefer, you can email us at helpline@npower.com

I would like to take this opportunity to make you aware of the FAQ’s (frequently asked questions) in which we have. These can be located on our home page http://www.npower.com/web/At_home/index.htm

Once again thank you for your contact today. I trust you find the above information to be helpful.

Kind regards
P Elliott
npower Customer Service

KimYeovil

I do hope nPower cancel your £105 annual discount for messing them around. It is about time suppliers were stricter and started penalising tiresome whingers for thinking they are better than other customers.

vusys1

KimYeovil wrote: »

I do hope nPower cancel your £105 annual discount for messing them around. It is about time suppliers were stricter and started penalising tiresome whingers for thinking they are better than other customers.

roll in your neck twatsky

I have 5 yr old disabled daughter and any extra money over the xmas period would be appreciated.

NPOWER WEBSITE

20 Oct '10: My bill has just arrived and says £147.66 in credit. Is this refunded as you are taking payments from my husbands pension and it would help to have this refunded

Asked by Frances

Yes, we can refund this credit on your account but before we can do this, we need to make sure your bill is based on actual meter readings and that the amount is correct. Just give one of our advisors a call on 08451 201 453 and they'll be able to arrange this for you.

KimYeovil

vusys1 wrote: »

I have 5 yr old disabled daughter

Ooh, obviously that makes a difference. Gosh. Perhaps you should go on X-Factor?

vusys1

KimYeovil wrote: »

Ooh, obviously that makes a difference. Gosh. Perhaps you should go on X-Factor?

I wouldnt want to take up all the places for the losers and no hopers like yourself.


Perhaps you should start your personality from scratch.........enjoy christmas with the other lonely hearts :beer:

vusys1

KimYeovil wrote: »

I do hope nPower cancel your £105 annual discount for messing them around. It is about time suppliers were stricter and started penalising tiresome whingers for thinking they are better than other customers.

P.S

the whole forum is about whiges,gripes,problems etc and about seeking advice

dont thinks its for you then.

chi hurtynnod mochyn

roddydogs

Do the obvious..........as soon as you have the yearly discount Confirmed, move suppliers! theirs always one cheaper, and the "Yearly Discount" just ties you up.

KimYeovil

roddydogs wrote: »

Do the obvious..........as soon as you have the yearly discount Confirmed, move suppliers! theirs always one cheaper

No, not always. It depends on location and useage. nPower may well be the cheapest. Cutting off your nose to spite your calculator is all well and dandy but should only be done after careful consideration. And the move (if appropriate) should be actioned when the discount is due, little point waiting for it to be confirmed.

roddydogs

Of course their is, as you might be switched before the bonus has been payed, it takes 6 weeks average to switch, so you do this before the bonus has been payed.

undaunted

SwanJon wrote: »

and recieving a healthy discount over paying quarterly.

If you think you'd get more interest than the discount, go for it, but you'd be in the minority.

But you get the discount for agreeing to pay for what you have used by DDI. You do not get it for agreeing to effectively lend them money.

If you asked for your credit back and continued to pay by DDI you would still be entitled to the discount