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urgent advice required!
Comments
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rabialiones wrote: »i think pnr is issued when reservation is made and e-tickets issued when money is paid to airline.
OK, sounds like that's the case from what the airline are telling you. Hardly ever book through an agent so didn't realise it worked like that.
In that case you definitely need to be putting pressure on the agent - take spiro's advice0 -
It looks as though there was a valid booking but never ticketed. Airlines will normally cancel reservations at a certain point before departure if the ticket has not been issued. The agent is responsible to book another flight at whatever cost to them, not you, to get you where you want to be. Agents that don't issue tickets are either about to go bust or incompetent. If they are about to go pop getting your money back sounds like a good idea, but the legal responsibility is to provide you with travel to where you want to go. Sit in the office until they do.0
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