BT Direct Debit Monthly Payments Have Shot Up

Kimberley

I was paying £40 a month and now they have increased it to £59 a month. I'm on BT broadband option 3. "This is the cost of your Broadband at £22.99 a month, charged in advance from 9 Nov 2010 to 8 Feb 2011. Includes unlimited download allowance, online security and 24/7 support"

If it says £22.99 a month then how come i'm being charged £59 a month or even the £40 I was being charged? For my calls I use the 1899 prefix or phone after 7pm.

macman

What about your line rental of £13.04 pm on top of that, plus any call package that you have with BT?
I suggest you look at your itemised bill, as it seems you are making quite a few exclusive calls on top of your inclusive calls or override calls.
But why don't you just switch to Whole Bill Monthly DD, then you only pay for exactly what you are using each month?

Kimberley

macman wrote: »

What about your line rental of £13.04 pm on top of that, plus any call package that you have with BT?
I suggest you look at your itemised bill, as it seems you are making quite a few exclusive calls on top of your inclusive calls or override calls.
But why don't you just switch to Whole Bill Monthly DD, then you only pay for exactly what you are using each month?

For my latest bill I used £5.32 in calls
BT Total Broadband Option 3 for 9 Nov-8 Feb 11 = £ 68.97 = for total line rental £ 109.47

Kimberley

macman wrote: »

But why don't you just switch to Whole Bill Monthly DD, then you only pay for exactly what you are using each month?

It only gives me an option of Whole Bill DD and not Whole Bill Monthly DD.

macman

Kimberley wrote: »

It only gives me an option of Whole Bill DD and not Whole Bill Monthly DD.

That's the one you want then.
If you re paying £5.32 pm in call charges to landlines then you would be better off on the Unltd Anytime tariff for £4.99, that would also cover all the calls you currently make visa your override provider.
Can't advise further on your bill without a full breakdown of what you are actually being charged per month, i.e. broadband, line rental and call package, plus any extras.

Kimberley

macman wrote: »

That's the one you want then.
If you re paying £5.32 pm in call charges to landlines then you would be better off on the Unltd Anytime tariff for £4.99, that would also cover all the calls you currently make visa your override provider.
Can't advise further on your bill without a full breakdown of what you are actually being charged per month, i.e. broadband, line rental and call package, plus any extras.

Unlimited UK Evening & Weekend calls at no extra cost on a 12 month renewable contract. All you pay is £13.29 a month.
Broadband option 3 at £22.99 a month

Carried over from your previous bill
£188.97

Your payments
We take this amount off what you owe
-£170.00

Your monthly payments 1 Sep 10 Monthly Payment Plan payment - thank you £90.00 1 Oct 10 Monthly Payment Plan payment - thank you £40.00 1 Nov 10 Monthly Payment Plan payment - thank you £40.00 Total £170.00 Total carried forward to this bill £18.97



Line rental and other basic charges



Phone line

Unlimited Evening and Weekend Plan
1 Oct - 8 Nov 10



Because there was a price change we need to reflect this in the following bill information

• Unlimited Evening and Weekend Plan -£19.99
  1 Oct - 8 Nov 10
  This is a refund of the price of your calling plan (which includes line
  rental) at £15.78 per month which you paid in advance up to 8 Nov 2010
  
  
• Unlimited Evening and Weekend Plan £20.62
  1 Oct - 8 Nov 10
  This is the cost of your calling plan (which includes line rental) up to 8
  Nov 2010 at £16.28 a month
  
  

£0.63


Unlimited Evening and Weekend Plan
9 Nov - 8 Feb 11




This is made up of:

• Unlimited Evening and Weekend Plan £48.84
  
  This is the cost of your calling plan (which includes line rental) at
  £16.28 a month, charged in advance from 9 Nov 2010 to 8 Feb 2011
  
  Including UK landline and 0845 / 0870 numbers within plan*
  
• Credit : Unlimited Evening and Weekend Plan Deal -£8.97
  9 Nov - 8 Feb 11
  You get your calling plan at a special rate .We show this on your bill by
  giving you a credit of £2.99 a month
  
  Discount for Evening and Weekend calls with 12 month renewing contract
  

£39.87
Broadband

BT Total Broadband Option 3
9 Nov - 8 Feb 11
This is the cost of your Broadband at £22.99 a month, charged in advance
from 9 Nov 2010 to 8 Feb 2011
Includes download allowance, online security and 24/7 support

£68.97


Need technical help with your Broadband?.




Total line rental and other basic charges
£109.47

TOTAL INCLUDING VAT £130.01
this amount will be carried forward to your next bill

Heinz

You still owed about £19 on your previous quarterly bill.

Your line rental (incl. free E&W calls plan) is about £13/month (£39/quarter)
Your broadband rental (Option 3) is about £23/month (£69/quarter)
VAT is about £20 over the quarter.

Hence, you now owe about £147 and £40/month payments will not cover that over the coming quarter. In fact, at the end of the quarter, you'll owe at least £27.

Hence, they've put your payment up so that you catch up and, like the rest of us, start paying in advance.

As has already been suggested, change to Monthly Whole Bill Direct Debit.

jem16

Kimberley wrote: »

Carried over from your previous bill
£188.97

You seem to be carrying quite a large defecit which will amount for the high monthly payment as you will be paying that off.

TOTAL INCLUDING VAT £130.01
this amount will be carried forward to your next bill

You still owe them £130.01

Kimberley

Thanks Heinz, I am told that I will have to pay £71 within 10 days of setting up Whole Bill DD. So after that what will be my monthly payments?

macman

Kimberley wrote: »

Thanks Heinz, I am told that I will have to pay £71 within 10 days of setting up Whole Bill DD. So after that what will be my monthly payments?

Once any arrears are paid,the total monthly advance charges (about £42.66 on Heinz's figures), plus any additional call charges for the previous month.
So you will never accumulate any arrears.

Kimberley

I have Sky HD so would it be better to get Sky's broadband and calls for £7.99 a month?