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rizla01
Posts: 7,260 Forumite
Just got a NEUTRAL
'Was happy with the product- buying 4 more- price rise - gone elsewhere'
Two days ago got a NEG!!
Wrong item sent, would not replace till returned, have refund now though.
What is it with these idiots.
And EBAY refuse to remove them.
Guess who will be closing his shop VERY soon.
Ebay don't deserve my business.
'Was happy with the product- buying 4 more- price rise - gone elsewhere'Two days ago got a NEG!!
Wrong item sent, would not replace till returned, have refund now though.What is it with these idiots.
And EBAY refuse to remove them.
Guess who will be closing his shop VERY soon.
Ebay don't deserve my business.
"Unhappiness is not knowing what we want, and killing ourselves to get it."
Post Count: 4,111 Thanked 3,111 Times in 1,111 Posts (Actual figures as they once were))
Women and cats will do as they please, and men and dogs should relax and get used to the idea.
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Comments
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Wrong item sent, would not replace till returned, have refund now though.
Surely that was your mistake - I hope you reimbursed their return postage as well.
eBay do not protect you from your own responsibilities."Well, it's election year, Bill, we'd rather people didn't exercise common sense..." - Jed Bartlet, The West Wing, season 4
Am now Crowqueen, MRes (Law) - on to the PhD!0 -
Wrong item sent, would not replace till returned, have refund now though.
Surely that was your mistake - I hope you reimbursed their return postage as well.
eBay do not protect you from your own responsibilities.
ANYONE can make a genuine error or are you above that, yourself.
Just like giving someone the wrong change. Very easily done.
Not only did I reimburse ALL costs inc cost of goods I ALSO, as a gesture, sent the correct goods FOC!!
So you think that deserves a NEG then?"Unhappiness is not knowing what we want, and killing ourselves to get it."Post Count: 4,111 Thanked 3,111 Times in 1,111 Posts (Actual figures as they once were))Women and cats will do as they please, and men and dogs should relax and get used to the idea.0 -
ANYONE can make a genuine error or are you above that, yourself.
Just like giving someone the wrong change. Very easily done.
Not only did I reimburse ALL costs inc cost of goods I ALSO, as a gesture, sent the correct goods FOC!!
So you think that deserves a NEG then?
They can leave whatever feedback they like.
Not being rude, but you come across in your posts as being a little intense, so perhaps you came across as rude/stroppy in your correspondence, hence they left a neg as they didn't enjoy the transaction.
Why not just respond to the neg saying "correct item sent and return postage refunded"Should've = Should HAVE (not 'of')
Would've = Would HAVE (not 'of')
No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)0 -
I'd be more worried about your DSRs.ANYONE can make a genuine error or are you above that, yourself.
Just like giving someone the wrong change. Very easily done.
Not only did I reimburse ALL costs inc cost of goods I ALSO, as a gesture, sent the correct goods FOC!!
So you think that deserves a NEG then?0 -
What are DSR's.
Do you mean distance selling regs?"Unhappiness is not knowing what we want, and killing ourselves to get it."Post Count: 4,111 Thanked 3,111 Times in 1,111 Posts (Actual figures as they once were))Women and cats will do as they please, and men and dogs should relax and get used to the idea.0 -
Detailed Selling Ratings - the star symbols next to your positive/negative ratings.What are DSR's.
Do you mean distance selling regs?
I've made mistakes, including the one you've made, but I generally treat my buyers with respect and put mistakes right. The thing to do when you make a mistake is for you to put it right, including reimbursing someone for the wrong item you sent them.
It's how you solve problems that counts with buyers, and given your response, I would leave you a neg too."Well, it's election year, Bill, we'd rather people didn't exercise common sense..." - Jed Bartlet, The West Wing, season 4
Am now Crowqueen, MRes (Law) - on to the PhD!0 -
Going back to your original questions, "what is it with these idiots?"
It's that they know a seller can't give anything but a positive. Didn't used to be this way but it was changed to stop feedback extortion by sellers. Unfortunately it has lead to the possibility of feedback extortion by buyers and buyers are more picky than they used to be.
At best buyers don't take as much care as they used to because it doesn't affect them if they leave unfair or untrue feedback.
I've been using ebay for 5 years and never got a neg before this year. I got the second neg removed by ebay as it was defamatory the first is still there. I still don't know what to make of a neg with the comment "good ebay purchase"0 -
Detailed Selling Ratings - the star symbols next to your positive/negative ratings.
I've made mistakes, including the one you've made, but I generally treat my buyers with respect and put mistakes right. The thing to do when you make a mistake is for you to put it right, including reimbursing someone for the wrong item you sent them.
It's how you solve problems that counts with buyers, and given your response, I would leave you a neg too.
Well, unlike you, I ALWAYS treat my buyers with respect!
Did you actually READ comment #3?
He DEMANDED that I sent correct goods to him BEFORE he returned the wrong goods.
He denied recieving the TWO packages and only returned ONE.
What would YOU have done different to me?
What precisely was it about my response that deserved a neg, pray tell me?"Unhappiness is not knowing what we want, and killing ourselves to get it."Post Count: 4,111 Thanked 3,111 Times in 1,111 Posts (Actual figures as they once were))Women and cats will do as they please, and men and dogs should relax and get used to the idea.0 -
Well, unlike you, I ALWAYS treat my buyers with respect!
Did you actually READ comment #3?
He DEMANDED that I sent correct goods to him BEFORE he returned the wrong goods.
He denied recieving the TWO packages and only returned ONE.
What would YOU have done different to me?
What precisely was it about my response that deserved a neg, pray tell me?
As above, your general demeanour comes across as aggressive/rude/stroppy (albeit perhaps unintentionally), so perhaps your buyer just didn't enjoy the transaction?Should've = Should HAVE (not 'of')
Would've = Would HAVE (not 'of')
No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)0 -
Well, unlike you, I ALWAYS treat my buyers with respect!
Did you actually READ comment #3?
He DEMANDED that I sent correct goods to him BEFORE he returned the wrong goods.
He denied recieving the TWO packages and only returned ONE.
What would YOU have done different to me?
What precisely was it about my response that deserved a neg, pray tell me?
So you have tracking numbers to prove they received two packages? Things go missing in the post!
It was your error yes people make mistakes and yes you have tried to put them right but think about it from the buyers view, he has had to go to the post office to post one back if its anything like my local post office could have been there queing for up to an hour at this time of year and hes had to to wait a lot longer for the item. I wouldnt have personally left a neg unless you were rude to me maybe a neutural as i wouldnt have been happy with the inconvence of it all either!0
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