Really frustrated! (Cash converters)

Shanice

I went into our local Cash Converters and picked up a TV for my son's PS3 gaming and thought we had a really good bargain as it's a Sony bravia 32" for 299.99 plus we can spread the payments. Only when I got home and researched the SAME TV, all I had to do was pay another 49.99 and be the owner of a brand new TV from Argos which would naturally come with 1yrs Sony guarantee not the 6 months warranty that CC offers.

I phone the store and explained that I had seen a better offer for this TV and that could I have a refund of the £60 deposit that I had paid as a "layby"?

They said yes but we deduct a 10% charge of the value of the product which was £30 !?

I explained that I wasn't told this when I paid the deposit nor does it say it on the back of the receipt which I signed. He replied that "it's just something we do" and it isn't written on the back of the receipt. I was very dissapointed indeed.

Is there anything I can do? Surely logic dictates that when you sign the "reciept" you sign to agree to everything it says on there not something that was clearly "hidden"

Pls help

MrRedundant

You have no rights.
You entered into a binding contract to buy that TV. They don't even need to allow you to not buy it; therefore when they do so they can dictate what terms they want.

Why did you not research in advance?

Shanice

MrRedundant wrote: »

You have no rights.
You entered into a binding contract to buy that TV. They don't even need to allow you to not buy it; therefore when they do so they can dictate what terms they want.

Why did you not research in advance?

In hindsight it was wrong to listen to a 16yr old! I know I know...


Thanks

forgotmyname

Think yourself lucky in the fact you are not watching someone else's "LOST" goods. My local store used to empty
when the police pulled into the local carpark.

Soon shut down.

Shanice

forgotmyname wrote: »

Think yourself lucky in the fact you are not watching someone else's "LOST" goods. My local store used to empty
when the police pulled into the local carpark.

Soon shut down.

Anyway, I would appreciate some advice on whether it's worth going ahead with paying the full amount every two weeks until I pay the balance and buy the TV from them OR forfeit the £30 and walk away...

I could just put it down to "bad experience" and be out of pocket. I don't even know what the definition of their 6 month warranty is? What will I expect if the TV breaks down?

Pls respond, thanks.

shaun_from_Africa

Is there anything I can do? Surely logic dictates that when you sign the "reciept" you sign to agree to everything it says on there not something that was clearly "hidden

What exactly does it state on the receipt about returns?
If it states that are allowed but fails to mention anything about the 10% deduction, then yes, you are legally entitled to a full refund.

Even though they don't have to offer any refund for change of mind returns, if they do so and this is stated before you buy, then it does form part of the contract and they must legally abide by this and not then make changes to this contract.

Shanice

shaun_from_Africa wrote: »

What exactly does it state on the receipt about returns?
If it states that are allowed but fails to mention anything about the 10% deduction, then yes, you are legally entitled to a full refund.

Even though they don't have to offer any refund for change of mind returns, if they do so and this is stated before you buy, then it does form part of the contract and they must legally abide by this and not then make changes to this contract.

It says: CONDITIONS OF LAY-BY:

TO CASH CONVERTERS:

1. I UNDERSTAND that I have agreed to purchase the above goods from you but that you retain ownership and reserve the right to retain possession of the goods until payment of the full amount of the purchase price by me.

2. I UNDERTAKE to pay you the balance of the DEPOSIT by no later than the date specified above and to pay the BALANCE OF THE PURCHASE PRICE in fortnightly instalments. The FIRST INSTALMENT must be paid no later than FOURTEEN DAYS of the date of this Agreement and EACH SUBSEQUENT INSTALMENT no later than TWO WEEKS after the date for payment of the preceding instalment.

3. I UNDERSTAND THAT I must pay the minimum amount specified above by the relevent date for payment of an instalment and that you are entitled to refuse a lesser amount, regardless of the amount previously paid by me.

4. I SHALL BE ENTITLED at any time to pay an amount greater than the minimum instalement specified above. I also understand that I may pay off the remaining balance of the purchase price at any time.

5. YOU UNDERTAKE to deliver to me the goods listed above against payment of the purchase price in full. If for any reason the goods are not available on the day when I have paid off in full the remaining balance of the purchase price then you shall refund the monies previously paid by me for those goods in full satisfaction of your liability to me.

6. I UNDERSTAND that if I FAIL TO PAY THE BALANCE OF THE DEPOSIT OR THE MINIMUM AMOUNT OF ANY LATER INSTALMENT by the due date for payment the goods will be FORFEITED to you and I will be entitled to a credit note equal in value to the total amount previously paid by me for the forfeited goods, to be redeemed ONLY against other goods for sale in the same shop. The credit note cannot be redeemed for cash.

7. I DECLARE that I am over 18 yrs of age.

shaun_from_Africa

Reading that, they don't make any mention of offering a cash refund, so by doing so they are offering you something in addition to what you agreed to when you paid your deposit.
As this is the case, you can't really do anything if they want to deduct 10% of the price of the TV as you're not legally entitled to any cash refund.

However, as para 5 on the receipt states that for unpaid goods you are entitled to a credit note for the full amount that you paid, you could insist on being given this and use that to buy something else in the shop.

Markb06

I bought a Sony Bravia for £299 from Comet. Have you tried there rather then Argos?

heretolearn_2

'Oh ok, didn't realise they sold stolen goods that they bought...'

This is a hell of an accusation to make on a public forum, I'd get that deleted if I were you, it's libel.

Actually Cash converters have a very strong security policy, one of the strongest in the business, to avoid buying stolen goods (according to the policeman who came round after we were burgled and we joked about the stuff ending up in a shop window).

wotsthat

I could just put it down to "bad experience" and be out of pocket.

Yes and if you've learnt from this experience that you should do research BEFORE you buy stuff then this will be money well spent as you'll save thousands in the future.