What has my niece done?

angelcake

My sister has been given a computer by a friend, she has been using it fine but today she has called me up to see what is wrong with it, my niece apparently pressed escape when it was loading up. nw when she loads i up there is just a blank screen!! What has she done and what can I do to rectify this?

Thank you

....also there is bt click installed and the person who gave the computer to my sister said it was a free internet service and all she needs to do is plug the internet in and it will be free? Is this true?

olly300

Need more information as I have never done this myself. What is the operating system?

This is what I've found about BT click:
BT Click provides dial up access to the Internet without the need for registration or payment of monthly internet account fees. Calls to BT Click are charged to the Customer's standard telephone bill on a per second basis, subject to a minimum call charge.

sicker

Be careful with a dial up connection to the internet. If a trojan or hacker gets in to your computer it can cost a fortune in phone bills for unknown calls. Run free programs such as adaware to check for intrusions.

John

tobyosbourn

Hitting escape while it was booting up won't do a thing - so the problem started somewhere else.

When you say a blank screen do you mean a black screen as in nothing loads, or it boots up (white writing appears and stuff happens) then it goes black. Or finally, does it boot up, but the background screen appears but nothing else (usually blue or greeny by default).

lilmiss

i had a pay per second internet thing before. in one month it cost me £70 :eek:
You can not surf for long and it's expensive. No idea what she has done though sorry

angelcake

Hi, I have been over there today. I tried going into safe mode but the screen is just black, I got a message click up saying chkdisk or something like that ...it said something was corrupt. I have the same computer so is there anything I can do to help! and how would it have got into this state?

startrekker

let it do the chkdsk, possible corrupt file which this should fix, it could take sometime but let it finish

save-a-lot

Hi

I would forget the guess work and take the PC to somebody who does repairs. It does not cost as much as you may think, recently spent £25 to get mine sorted and it is running better than it has done for a good while.

Also, it is not the best idea to download free programs to check for spyware, adware etc as this itself my be some form of adware.

olly300

PC's running windows operating systems easily get into the state where they need to do chkdisk.

If you take the computer to be repaired don't take it to a chain like PCWorld as they are expensive (£50+) take it to your local person round the corner it will be at least half the price. A friend of mine got charged £60 for a well know n chain to look at his PC to find out what was wrong with it and they were going to charge him another £90 to change some components. He then went to a local shop and got charged £25 to find out what was wrong with it and to fix it.

Also if you have a teenager you are better of getting a monthly package for about £10 or broadband because she will run up large bills using the internet.

angelcake

hi, unfortunately this chkdisk won't run, the computer just stays blank, none of has any money to buy help! My mum got given this computer, she is quite poor and can't afford a lot so defo can't pay! I need to do it myself and was just wondering if anyone can help me.

albertross_2

If you have anything extra plugged in, printers, CDs, remove it,

If you get into safe mode (F8 at boot), then you'll need to boot from an XP CD, go into recovery console, and do start, run, cmd, chkdsk c: /F/R

and reboot.

If that doesn't work , try an XP repair install.

or you could attach the hard disk to your PC as a slave and run chkdsk on it.