Vodafone billing issue

EdHorny

Hello, I took out a 12 months contract for mobile broadband with Vodafone in Feb 2009. In Feb 2010 I upgraded to Windows 7 and I was no longer able to get online due to the software being incompatible. I rang Vodafone who sent me the updated software on CD, I installed this and it just wouldn't connect. I rang them and spoke to their tech-support and after an hour we couldn't get it to work. I had to go out and at this point and so rang them back a week later to sort it out. Again I just couldn't get connected. Since then I forgot about the issue, (new girlfriend taking up my time) I had access using my dad's Wifi. I paid my bills on time till July, then I rang them up to resolve this once and for all. Again it wouldn't work and they offered for me to buy a new dongle to try. I refused and asked to cancel my account, they gave me the address to terminate and I sent them a letter cancelling the account. I moved out of my parents house at this stage and recently went back to get some post to find a Bill threatening action if I didn't pay for 3 months of service for the mobile broadband. The account hadn't been cancelled, I hadn't had any other contact from them either. I have been unable to use the service and when I rang them they said that the service was available and I had to pay. I told them I refused to as I was unable to use the service and that I wouldn't be ripped off by them. All I see is that they don't care about usage just the money. Any thoughts on what I can do, I just simply can't afford to pay £40+ for something I was unable to use.

Regards

ED

mrochester

EdHorny wrote: »

Hello, I took out a 12 months contract for mobile broadband with Vodafone in Feb 2009. In Feb 2010 I upgraded to Windows 7 and I was no longer able to get online due to the software being incompatible. I rang Vodafone who sent me the updated software on CD, I installed this and it just wouldn't connect. I rang them and spoke to their tech-support and after an hour we couldn't get it to work. I had to go out and at this point and so rang them back a week later to sort it out. Again I just couldn't get connected. Since then I forgot about the issue, (new girlfriend taking up my time) I had access using my dad's Wifi. I paid my bills on time till July, then I rang them up to resolve this once and for all. Again it wouldn't work and they offered for me to buy a new dongle to try. I refused and asked to cancel my account, they gave me the address to terminate and I sent them a letter cancelling the account. I moved out of my parents house at this stage and recently went back to get some post to find a Bill threatening action if I didn't pay for 3 months of service for the mobile broadband. The account hadn't been cancelled, I hadn't had any other contact from them either. I have been unable to use the service and when I rang them they said that the service was available and I had to pay. I told them I refused to as I was unable to use the service and that I wouldn't be ripped off by them. All I see is that they don't care about usage just the money. Any thoughts on what I can do, I just simply can't afford to pay £40+ for something I was unable to use.

Regards

ED

Give them the Royal Mail tracking number that proves your letter of cancellation was delivered to them. That should be all you need to do to clear this up.

EdHorny

Thanks for the reply, never sent via tracking just normal first class. Thats where I'm stuck as I can't prove I sent it and they say I'm liable to pay despite not being able to access the service . Their tech support was no use, so I think they're at fault for not giving me the means to use the service.

I can see me arguing till I'm blue in the face and losing out.

ED

mrochester

EdHorny wrote: »

Thanks for the reply, never sent via tracking just normal first class. Thats where I'm stuck as I can't prove I sent it and they say I'm liable to pay despite not being able to access the service . Their tech support was no use, so I think they're at fault for not giving me the means to use the service.

I can see me arguing till I'm blue in the face and losing out.

ED

What you need to do is send another cancellation letter to them by recorded delivery, giving another 30 days notice. Unfortunately, since you can't prove that you have already sent a letter of cancellation, you will have to pay any charges up to and including this new 30 days notice. The quicker you do this, the better! Chalk it up to experience that all cancellation notifications should be sent by recorded delivery!