panasonic plasma tv fault

bcl999

Thanks for the update. I bought the same from Currys a month after you - just hope I don't need to depend on them for any repairs.

CoolHotCold

I do believe that the weather played a part. Its not just your repair, but repairs after you and the backlog quickly builds up in regards to picking up tvs/laptops/desktops and re-delivery and delivery of parts and problems with lack of delivery boxes. Not to mention staff issues.

Not to come across not caring, but i think the mentality goes like this "WEH first, 1st year second, out of warranty third".
I mean you would probably be about the same timeframe if you had to get a independent report done and organised everything with head office etc etc, you got a no hassle solution to your problem, not saying the way it was carried out was ok.

cremple

I have written letters to Curry's Managing director and customer service manager detailing my experiences with customer service.
But so far no reply.

cremple

Still no reply from Curry's Managing Director or Customer service manager to my letters.
Curry's customer after sales service appears to come quite low in Curry's prioritys.

CoolHotCold

cremple wrote: »

Still no reply from Curry's Managing Director or Customer service manager to my letters.
Curry's customer after sales service appears to come quite low in Curry's prioritys.

The point still stands they repaired your TV outwith the warranty required and didn't ask for or charge you money for a independent report.

Write a complaint (with two contact no's) and take it into your local currys or pcworld store and ask them to forward this to the save our customers department.

sirmarcus

CoolHotCold wrote: »

Write a complaint (with two contact no's) and take it into your local currys or pcworld store and ask them to forward this to the save our customers department.

OP...Suggest instead that you escalate and complain to John Browett, Dixons Group/Currys/PC World/Mastercare Chief Executive via sending him an email to [EMAIL="john.browett@dixons.co.uk"]john.browett@dixons.co.uk[/EMAIL].

You should get a response within 3 working days.

CoolHotCold

sirmarcus wrote: »

OP...Suggest instead that you escalate and complain to John Browett, Dixons Group/Currys/PC World/Mastercare Chief Executive via sending him an email to [EMAIL="john.browett@dixons.co.uk"]john.browett@dixons.co.uk[/EMAIL].

You should get a response within 3 working days.

OP has said he has written but I believe the issue is mostly with the lack of contact between consumer and repair centre.

This was at the busiest time of the year with several public holidays, the snow and weather have caused delivery/repair/parts/employees issues, the TV was outside of warranty and TTG repair without asking for report or any issues. Of course in warranty and WEH cover machines take priority over a OOW system and it so happens the factors all happened to happen at the same time. The only let down is the correspondence.

cremple

Yes my main complaint was lack of communication and accurate information from customer services. The fact that my TV was repaired free of charge was only complying with the Sale of Goods Act, and I can appreciate that some retailers could have made it more difficult.
However, latest update. I received call from the case manager concerning the content of my letter and apologising for my experiences with customer service. I was assured that the points I raised will be acted on to improve future customer service. I was also offered a good will payment of £15 to cover my phone calls to customer services and confirmed that I will receive a 12 month warranty.The case manager suggested that if I have any problems again I should contact her .I believe this brings my case to a conclusion. My thanks to all who have replied.

CoolHotCold

Most retailers would make it more difficult by making you get a report done, that and the fact they compensated you and instated a new 12 month warranty is customer service. If they did this with every customer, and they are still sorting out the problems than in a few years you might even hear Dixons group talked about as John Lewis class customer service.

Flyboy152

cremple wrote: »

I purchased a Panasonic plasma tv model TX-P42S10B October 2009.
Just one month out of 12 month warranty it developed a fault.
When trying switch on tv the red standby light flashes but the tv does not come on. Has anyone else experienced this problem?
Standby light flashes 7 times, pauses then 7 times again. Purchased at Currys.

Have you changed the batteries in the remote?