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does the benefits enquiry line

tinktinktinkerbell
tinktinktinkerbell Posts: 43,041 Forumite
in Benefits & tax credits
all go on dinner break at the same time? im getting a 'sorry we are all busy please call back later' when normally if its busy i get a 'please hold the line and one of our advisers will be with you soon' message
«1

Comments

  • adouglasmhor
    adouglasmhor Posts: 15,554 Forumite
    Photogenic
    No but if the queue goes above a certain length they block new calls with the call back later message.
    The truth may be out there, but the lies are inside your head. Terry Pratchett


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  • Mupette
    Mupette Posts: 4,599 Forumite
    ring after 2pm

    you are probably ringing at one of the most busiest times.
    GNU
    Terry Pratchett
    ((((Ripples))))
  • tinktinktinkerbell
    tinktinktinkerbell Posts: 43,041 Forumite
    Mupette wrote: »
    ring after 2pm

    you are probably ringing at one of the most busiest times.


    2pm is too late to get it sorted today
  • Mupette
    Mupette Posts: 4,599 Forumite
    Mupette wrote: »
    Walk to the dole office and wait there, will be nice and warm.

    I did post this on your other benefits post.

    There is nothing any of us can do, your problem is with them, so rather than sit at your pc posting here, you would be better off at the dole office.

    If they can't do anything today, then you will have to wait then till Monday
    GNU
    Terry Pratchett
    ((((Ripples))))
  • dmg24
    dmg24 Posts: 33,920 Forumite
    10,000 Posts
    I am with Mupette on this one - if you were desperate for the money, you and your partner would have been at the JCP office at 9am.
    Gone ... or have I?
  • tinktinktinkerbell
    tinktinktinkerbell Posts: 43,041 Forumite
    dmg24 wrote: »
    I am with Mupette on this one - if you were desperate for the money, you and your partner would have been at the JCP office at 9am.


    when we had to wait for a call back till 10? and then again after that? you dont get call backs in the JC
  • dmg24
    dmg24 Posts: 33,920 Forumite
    10,000 Posts
    tinktinktinkerbell wrote: »
    when we had to wait for a call back till 10? and then again after that? you dont get call backs in the JC

    Had you gone to the office you would not have been waiting for a callback, you would have had your answer before 10am.
    Gone ... or have I?
  • Indie_Kid
    Indie_Kid Posts: 23,100 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    tinktinktinkerbell wrote: »
    when we had to wait for a call back till 10? and then again after that? you dont get call backs in the JC

    Why couldn't one of you have gone to the JC and the other sit at home?
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  • dmg24
    dmg24 Posts: 33,920 Forumite
    10,000 Posts
    sh1305 wrote: »
    Why couldn't one of you have gone to the JC and the other sit at home?

    That's a bit of an extreme idea sh1305 - god forbid they do anything apart! ;)
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  • tinktinktinkerbell
    tinktinktinkerbell Posts: 43,041 Forumite
    dmg24 wrote: »
    Had you gone to the office you would not have been waiting for a callback, you would have had your answer before 10am.

    wrong, the JC would simply tell you to phone up the benefit enquiry line
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