TalkTalk: contract is finished but still gotta pay to get out...

madfrenchgirl

We are finally coming off our TalkTalk contract and cannot wait to transfer somewhere else. When things were wroking, ti was fine but the blooming connection would drop from every hour to as bad as every 5 minutes every month for a week.

We mainly have broadband so I can work from home 2 days a week or whenever my job allows me to. The connection is a joke. Customer services are very difficult to understand and cannot be bothered to pronounce my name properly. I even had a 45 minute painful convo with one of them while her supervisor was shouting in the background which did my head in. Do not get me started on their on hold music (sh*t like Bonnie Tyler, Bros and Scouting for Girls should only be used for the purpose of torture).

We've had the stupidest sugestions from them: we replaced all the microfilters in the house, we replaced the router, we plugged the router in the main phone socket. We even got told our phone plugs were not "standard" and when we explained that we had rewired the phone plugs 4 years prior, they hang up on us forcing us to go through the whole 45 minutes waiting queue. We keep on being asked if our phone line is working properly (which it is).

Last time we threatened them with leaving (as they had let the fault run for more than 10 days without giving us the promised callback), they replied that they needed to send an engineer round our house to check if the fault was with us and if it were, at the tune of £70.

I want to make on thing clear and simple for the record: we used to be with Madasafish prior to TalkTalk and WE NEVER HAD ANY PROBLEMS BEFORE SWITCHING OVER TO THEM.

Now, here comes the kick in the teeth...

We were told by Orange Broadband we would have to get our line rental with the Post Office to switch our number back to the BT infrastructure. After calling the Post Office, it was confirmed that we would have to pay £110 for a reconnection fee.
I also called Primus Home Phone Saver and they quoted that they would have to get BT around my house and physically connect a new line for £69 before I could do anything else.

Is there a way round this?

No need to say, it is painful enough to have to deal with crooks such as TalkTalk where we paid for a service that was not FULLY delivered but having to pay nearly 6 months worth of phone line rental and broadband to be able to leave them is a joke! Makes you wonder what OFCOM is doing. :mad:

espresso

madfrenchgirl wrote: »

Snip.........


We were told by Orange Broadband we would have to get our line rental with the Post Office to switch our number back to the BT infrastructure. After calling the Post Office, it was confirmed that we would have to pay £110 for a reconnection fee.
I also called Primus Home Phone Saver and they quoted that they would have to get BT around my house and physically connect a new line for £69 before I could do anything else.

Is there a way round this?

Orange broadband is not recommended as they have given up on it and it's provided by BT now. see here

BT will connect you for free if you go with them see here. You are better keeping your line with BT anyway even if you later choose to move to another ISP.

macman

If your line has been LLU'd by TT, You do not need to pay anything, or get a new line. You just need to take your line rental back to BT on a 'return to donor' basis-this is free, but requires a 12m BT line rental contract. Once your line is back on the BT network, you can then apply for broadband with your preferred ISP,-so you will have a break in broadband service-no way around this.
Orange would be a very bad choice indeed. Go to https://www.samknows.com and do an exchange search for your available LLU suppliers-these will be the cheapest deals on your exchange.

kkpolobear

macman wrote: »

If your line has been LLU'd by TT, You do not need to pay anything, or get a new line. You just need to take your line rental back to BT on a 'return to donor' basis-this is free, but requires a 12m BT line rental contract. Once your line is back on the BT network, you can then apply for broadband with your preferred ISP,-so you will have a break in broadband service-no way around this.
Orange would be a very bad choice indeed. Go to https://www.samknows.com and do an exchange search for your available LLU suppliers-these will be the cheapest deals on your exchange.

isn't it 18 months now with bt

macman

No, both current BT line rental packages are 12m contracts.