BT Connect - Major Problems

Anna*_2-2

will-in-estoril wrote: »

I would contact the BT Options team, via 150. Choose the option 'to cancel...' In conjunction with the BT Representative, they resolved very efficiently a problem I had two weeks ago.

Hi Will,

I have already tried the cancellation route, but as I am still in contract with them, the sales rep was really rude and stated that I would need to pay them £300 +VAT to get out of the contract.

This has been ongoing for months now.

Anna*_2-2

will-in-estoril wrote: »

I think you may have misunderstood me, or perhaps I have not explained clearly enough. The Options team, as I understand it, is completely UK-based and handles problems others cannot solve. My reference to cancellation was only to get you to press the right option when you dialled 150.

The BT Company Representative can be contacted by email: [EMAIL="btcare@bt.com"]btcare@bt.com[/EMAIL]

Thank you for the info, they unfortunately gave me the run around. Another engineer is expected this afternoon. I shall wait and see what his/her opinion will be.......

days4dreams

Anna* Out of interest are you on a BT Business package? This could effect whether you ever get through to the customer options team, furthermore it is a breach of contract to use a residential line for business purposes as you describe throughout this thread. . .

If you are on a BT Business package you will be speaking to a team different from those 'will' is describing. If you are not, your complaint that you cannot 'work' from home is redundant so its probably not doing you any favours when speaking to the complaints dept.

If you suspect this an issue outside of the home its BTWholesale you need to be speaking to; BT Retail is a different company, they're selling you the product and dealing with CS etc, but Wholesale / Openreach are in charge of maintaing the line (for all ISP so it doesn't matter if your with Sky, Talk Talk etc, they will have to take over)

It can be easy to assume its all one company, but they're not, so this might be slowing down your resolution time, as your contact seems to have been focused on the Retail side (and can seem a bit like a fob off).