BT phone harassment

hubb

Every day 2 or 3 times I get the same cold calling from BT about my broadband connection of which I have a great deal with o2 and am staying with it. I keep saying politely that I am busy, on my way out (all were true) but they persist and say it won't take more than a minute. How inconsiderate and rude. I put the phone down only to get a call again the next day. I loath BT and feel very angry they think they can intrude into my personal life. The last time they hasstled me on the phoe I gave in and spoke to them hopefully laying to rest the ghost of BT haunting me on the phone. How wrong I was. If there are any BT staff out there this is shameful.

I have heard a saying: If someone doesn't hear the word "No" the first time, they are trying to control you.

Heinz

I've had success with all things BT using THIS webmail form.

Reply within an hour or so. Action almost as quick.

macman

How about saying 'i am not interested in switching my broadband, do not call me again' next time they call? If you say you are 'busy' or 'just going out', then to a telesales person, that means 'call back later'. You are being too subtle to people who are very thick-skinned.

Mark_In_Hampshire

If you know the caller ID, I'd be inclined to put in a complaint about nuisance calls that you keep getting, and ask if they can block that number

If you're just going out, then say "Hold on, won't be a moment" then put the handset down without disconnecting and then go out anyway.

Inactive

Just tell them to go away in jumps.

Stompa

I just had one of these calls and ended up having to put the phone down on them.

hubb

I have sent them a customer services mail as suggested here. See what happens.

hubb

Nope, they just rang me again. It's always the same bloke.

Gordon_Hose

Tell him not to call again and to remove your details from their database, don't put the phone down until he confirms he has done as you have requested.

jd87

Did you let them get as far as explaining what they are actually calling for? Are they definitely trying to get you to switch, or could it actually be BT Openreach calling you about a problem? They are the part of BT that operate the network and some of the equipment in the exchange which supplies your broadband.

tiddlyteri

I normally just hang up on them or just mess around with them being akward so they watse their own time like they keep doing to me, however if they did keep doing it i would seriously think about sitiching casue that would really get on my nerves.

You have to be kind of nice though caus it is their job :-s