What happens when your parcel is not received?

soolin

DRiz wrote:

Thanks sooling for your resoponse, it just makes me think how imporant it is to send recorded.

Any person who buys via 1st class standard would be able to claim he/she had not received it even if they definately did, and just keep on denying it!
And nobody could prove otherwise (buyer or P/O) and could be persistant claiming thay never received item and demanding a full refund. Couldnt this prove to be a mojor flaw ???

No not really as I think the RM would get suspicious if too many claims went in on one address, and secondly it is always a good idea to leave something in the feedback. For instance I would leave a positive saying something like, sorry item lost, refund should be with you now. That way future sellers could see the buyer was maybe a problem and choose to upgrade to recorded if they felt suspicious enough.

However, things do get lost, it happens even the RM chairman confirmed their loss rate was 'unacceptable' on BBC TV a few weeks ago. It has been my experience that recorded delivery is actually slightly more likely to go astray than standard mail..maybe recorded is seen as more likely to contain something worth 'losing' in the system.

Soo

kevinyork

DRiz wrote:

Thanks sooling for your resoponse, it just makes me think how imporant it is to send recorded.

Any person who buys via 1st class standard would be able to claim he/she had not received it even if they definately did, and just keep on denying it!
And nobody could prove otherwise (buyer or P/O) and could be persistant claiming thay never received item and demanding a full refund. Couldnt this prove to be a mojor flaw ???

I always find it interesting that when someone contacts me after only a couple of days saying an item has not been received and I say hang on for a while longer that the item NEVER seems to turn up at all.......The quicker someone shouts 'non receipt' the more suspicious I get.

Ive now started asking for a buyers confirmation in an email that they will respond to any request from Royal Mail for them to confirm non receipt-all seem to do so without a problem. This has proved useful on one occassion so far when RM said that the buyer hadnt replied to their enquiry. I sent them the email and RM paid up. Turned out the buyer had moved address since the purchase.