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Virgin - good customer service.
I just thought I'd let you know my recent experience with Virgin customer services.
I sent them an e-mail last Saturday saying that I had lost my sim card and asked them would they be able to replace it with a new card with my original number on and put my remaining credit on it.
I received a reply the following day saying yes they would do that and I would receive a new card within 5 days.
I received my new card on Tuesday with my remaining credit on.
I have had very bad experiences with CPW customer services so its very good to know they are not all the same.
:T :j :T
I sent them an e-mail last Saturday saying that I had lost my sim card and asked them would they be able to replace it with a new card with my original number on and put my remaining credit on it.
I received a reply the following day saying yes they would do that and I would receive a new card within 5 days.
I received my new card on Tuesday with my remaining credit on.
I have had very bad experiences with CPW customer services so its very good to know they are not all the same.
:T :j :T
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Question is how ling before NTL's influence undoes all the good training Virgin had worked hard to achieve.0
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