We’d like to remind Forumites to please avoid political debate on the Forum.

This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Virgin - good customer service.

matphil
matphil Posts: 939 Forumite
Part of the Furniture 500 Posts Name Dropper I won, I won, I won!
I just thought I'd let you know my recent experience with Virgin customer services.
I sent them an e-mail last Saturday saying that I had lost my sim card and asked them would they be able to replace it with a new card with my original number on and put my remaining credit on it.
I received a reply the following day saying yes they would do that and I would receive a new card within 5 days.
I received my new card on Tuesday with my remaining credit on.
I have had very bad experiences with CPW customer services so its very good to know they are not all the same.

:T :j :T

Comments

  • Old_Gold
    Old_Gold Posts: 908 Forumite
    Question is how ling before NTL's influence undoes all the good training Virgin had worked hard to achieve.
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 352.1K Banking & Borrowing
  • 253.6K Reduce Debt & Boost Income
  • 454.2K Spending & Discounts
  • 245.1K Work, Benefits & Business
  • 600.7K Mortgages, Homes & Bills
  • 177.5K Life & Family
  • 258.9K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.