TalkTalk in Trouble with Regulator

Paul_Varjak

Own-initiative investigation into the TalkTalk Group concerning compliance with General Condition 24 – sales and marketing of fixed-line telecommunications services CW/01059/11/10

Complainant: Own-initiative investigation following complaints from members of the public.

Complaint against: TalkTalk Group Ltd (“TTG”)

Case opened:19 November 2010

Issue: Whether TTG has complied with its obligations under General Condition 24

Relevant Instrument: General Condition 24 (“GC24”) of the General Conditions of Entitlement concerning the Sales and Marketing of Fixed-Line Telecommunications Services.

Ofcom has opened this investigation following complaints from consumers who claim to have been mis-sold a fixed-line telephone service by TTG or have had their service switched to TTG without their consent.

Ofcom’s investigation will examine whether there are reasonable grounds for believing that TTG has failed to comply with the requirements of GC24 concerning the mis-selling prohibition (GC24.3) and information provided at point of sale (GC24.6). The investigation will also look at TTG’s compliance with other sections of GC24 as appropriate.

Case Leader: Sue Merrifield (email: sue.merrifield@ofcom.org.uk)

Case Reference: CW/01059/11/10

Inactive

No doubt they will get a gentle slap on the wrist, and continue just as they are doing now.

savemoney

Hope they get a massive fine I left them earlier this year after 6 years because of the repeated cold calling hence why I got truecall

I will never use them again or any company the parent company use if I can help it

stevenagesaint

I know TT are expecting a big fine from the current investigation and now this second investigation it does not look good for any potential buyer of Talk Talk!

Heinz

stevenagesaint wrote: »

I know TT are expecting a big fine from the current investigation and now this second investigation it does not look good for any potential buyer of Talk Talk!

Buyer? What do you know then?

KxMx

We're at the OFCOM stage with them now, regarding sales calls (we are a customer), they phone everyday for weeks, get told every single time bill payer is here after 7pm, they manage to catch her and then a few weeks later it all starts again.

It go so bad after i'd had this every day for 2 weeks the last time, Mum answered and hung up without waiting for the call to click in, that I pretty much shouted at her, did you have to do that, they'll be pestering me everyday again now you haven't spoken to them! Having had enough of this we contacted them, got an agreement of no sales calls, and contact after 7PM for account business etc, guess what's started again, 3 calls in 3 days!

Told the latest call we are not supposed to recieve sales calls, she said she'd make a note of it and then something garbled I couldn't even understand. I'd bet money on another call tomorrow!

shortchanged_2

Let's hope this awful company receives such a hefty fine that they will no longer be able to trade and will have to go into liquidation.

savemoney

I doubt that will happen they got a lot of fingers in many pies

Still a super complaint and fine may make them think twice I remember Barclay's get a huge fine a few years back

shortchanged wrote: »

Let's hope this awful company receives such a hefty fine that they will no longer be able to trade and will have to go into liquidation.

KxMx

Well what do you know, I was wrong, next call was another one today :mad: 2 sales calls in one day, a new low! As soon as I said they weren't supposed to do sales, and you have already called today, she said fine, goodbye, so obviously it was. I would stop answering all together although expecting some important Hospital stuff through which may be by phone, now I get to cringe everytime the phone rings

shortchanged_2

savemoney wrote: »

I doubt that will happen they got a lot of fingers in many pies

/QUOTE]

I know, but it's nice to dream.

KxMx

Well it turns out the request to stop sales calls was BLOCKED BY THE SALES DEPARTMENT!!!!!!!!!! Cannot believe they did that, way out of line. Needless to say complained to Ofcom and Cheif Exec now :mad: :mad: