Faulty laptop, Comet and the Sale Of Goods Act

4743hudsonj

kkpolobear wrote: »

i didn't think you could refit a graphics card in a laptop you learn something new everyday

I dont know of any that you can.... I dont work on laptops that much though.

atomicsheep

Stokesy wrote: »

It gets to the Acer logo then refuses to go any further. It makes a "deee de deee de" warning noise when switched on. I tried the technique you mentioned but it didn't have any affect. The bloke in my local computer shop thinks that it's the graphics card that is the problem. Apparently there are problems with Nvidia mobile graphics cards so I'm going to do some reading to see if my model is one of those that are affected. It won't let me post a link due to my low post count but if anyone else is having similar problems with an Nvidia card they should google The Nvidia Defect Forum.

Count how many beeps there are. This is an error code and its trying to tell you whats wrong.
How many beeps do you hear (listen closely)

mclmsn

Stokesy wrote: »

It makes a "deee de deee de" warning noise when switched on.

If it is 4 beeps, in my experience it's usually the RAM, but thats with PCs not laptops

atomicsheep

http://www.computerhope.com/beep.htm

Make sure you are looking at the right BIOS table though

Freddie_Snowbits

OP has two choices.

1 Harp on about the golden euro 6 year rule that applies to all goods ever bought, including oil filters and demand reparations from the supplier equivelent to 10 times the annual turnover.

2 Understanding that a lap top is not exactly such an item, and most problems are caused by an ingress of fluff due to use, ie.e they have been used on the floor (carpet), sofa or on some other soft material, thus clogging up the air vents on the unit, thus causing the device to in a sense, overheat. One quick go over with the dusting attachment of the hoover would remedy the device.

The choice is that of the OP, one would take days of frustration, t'other minutes.

Stokesy

atomicsheep wrote: »

Count how many beeps there are. This is an error code and its trying to tell you whats wrong.
How many beeps do you hear (listen closely)

The pattern goes on continuously until the machine is switched off. According to wikipedia the pattern is for a "system board problem". I would link to the page but it won't let me as I don't have enough posts yet. It's the 5th link down if you type "audible error codes" into Google.

Freddie_Snowbits wrote: »

OP has two choices.

1 Harp on about the golden euro 6 year rule that applies to all goods ever bought, including oil filters and demand reparations from the supplier equivelent to 10 times the annual turnover.

2 Understanding that a lap top is not exactly such an item, and most problems are caused by an ingress of fluff due to use, ie.e they have been used on the floor (carpet), sofa or on some other soft material, thus clogging up the air vents on the unit, thus causing the device to in a sense, overheat. One quick go over with the dusting attachment of the hoover would remedy the device.

The choice is that of the OP, one would take days of frustration, t'other minutes.

I have made a point of not using it on surfaces that would clog up the fan vents or lead to over heating. When the problem occured I checked for dust around the vents. This is not the problem.

I have also taken the laptop to a technician. He had a brief look at it and decided that the problem was probably the graphics card and that it would be uneconomical to repair. Unfortunately taking it up with Comet and Trading Standards is the only choice I have.

Stokesy

I received a response to the Trading Standards template letter I sent to Comet today.

They stated that an engineer has to inspect it. Normally they would charge 50 quid for this but they'll wave the fee this time in the interests of good customer relations.

High__Flyer_2

I hope that they get it sorted for you.. If they do, don't be one of those customers that then goes on about the terrible service and that you will never shop with them again.

Unintentional

somethingcorporate wrote: »

Wrong, where does it say anything about a 6 year duty of care?

A product only has to last a 'reasonable' amount of time and depends on price, what it is etc etc.

I'm not wrong. You have 6 years after you purchase a product to take it back to complain

esuhl

Unintentional wrote: »

I'm not wrong. You have 6 years after you purchase a product to take it back to complain

No you don't - according to this government website, you have a six year time-limit to bring a court case. A shop would not be required to act upon my complaint if I was upset that a three-year-old banana had gone moldy.