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VM Customer services suck!
ElkyElky
Posts: 2,459 Forumite
I emailed VM twice in the last few weeks to have my services downgraded. Conveniently, I hadn't received a reply and didn't fancy calling and speaking to our Middle Eastern friends, I've been quite busy working at the computer so it was quicker to email.
They've usually been quite quick in replying to emails regarding anything else so I can only assume they "accidentally" hit the delete button since I was requesting a downgrade of my services.
Anyway I sent another email this evening and told them if they fail to reply again (within the 48hours specified) , my direct debit will be cancelled.. the exact line was "I shall be cancelling my direct debit should you fail to respond, I'm sure that will gain your attention.".
Are they that desperate for cash that they'll ignore customers requests for downgrades? My request is fairly simple.. downgrade my TV and phone package, yet it seems impossible for them to do. :mad:
Incompetent morons, the lot of them.
They've usually been quite quick in replying to emails regarding anything else so I can only assume they "accidentally" hit the delete button since I was requesting a downgrade of my services.
Anyway I sent another email this evening and told them if they fail to reply again (within the 48hours specified) , my direct debit will be cancelled.. the exact line was "I shall be cancelling my direct debit should you fail to respond, I'm sure that will gain your attention.".
Are they that desperate for cash that they'll ignore customers requests for downgrades? My request is fairly simple.. downgrade my TV and phone package, yet it seems impossible for them to do. :mad:
Incompetent morons, the lot of them.
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Comments
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What exactly will cancelling the direct debit achieve other than end up costing you more? They will be rubbing their hands together at getting an extra £5 a month from you for non DD payment. You can cancel it if you want but you are still liable for the bill!
You could have actually rung up in the time it took to write your message surely. Nothing like a good vent though!0 -
So you e-mailed once, and when you didn't get a response you decided to e-mail again?Incompetent morons, the lot of them.
Be prepared to physically have to write in though, because a lot of companies won't accept downgrades/cease orders unless they have a hard copy of the customer request.
PS
India is not part of the Middle East
Remember kids, it's the volts that jolt and the mills that kill.0 -
You need to pass the security questions for the agents to process your downgrade, I thought it was pretty obvious! pick up the phone0
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If you do get through to a call centre operator that you can not understand, request to be routed to an English based call centre. I have done this in the last few months (because I genuinely could not understand a word they were saying) and they obligued without question.Signaller, author, father, carer.0
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