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Is there a free 02 customer services number please?

bloodnok
bloodnok Posts: 298 Forumite
Part of the Furniture Combo Breaker
edited 12 November 2015 at 3:14PM in Mobiles
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Check out our Say no to 0870 Guide

Back to the original post....


Hi,
Is there a free or non 087 or 0845 number for 02 contract customers?
Can you ring them free from your 02 mobile ?
I've looked at the Say No To 087 etc, but it said "Switchboard, all departments but NOT customer services 50p per minute".
Didn't really understand what that means !
I need to speak to them about my daughters stolen phone and the 087 number number was on hold for ages so I gave up as it was costing too much.
Any help would be appreciated.
Thanks
:confused:

Comments

  • venkat_2
    venkat_2 Posts: 41 Forumite
    dial 202 from your o2 handset
  • redux
    redux Posts: 22,976 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    use 100 as 202 may be chargeable; it used to be
  • medic1978
    medic1978 Posts: 515 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    why not just use the 0870 number?? it is presently free on o2 contract phones

    try
    0870 241 0202
    0870 586 0860
    0870 600 3009
  • Customer Care Line For O2 0800 005005 Cant Help But Try It.. Its A Free Phone Number Might Be Able To Put You Through To The Right Person
    Debbie Jones:confused:
  • bloodnok
    bloodnok Posts: 298 Forumite
    Part of the Furniture Combo Breaker
    Thanks for all your help
    :j :T :beer: :T :j :
  • redux
    redux Posts: 22,976 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    just to clarify - 202 and the 0870 numbers come from your minutes, but 100 is actually free
  • MUHAMID
    MUHAMID Posts: 657 Forumite
    Part of the Furniture Combo Breaker
    FREE CALL TO C/CARE:
    FROM LANDLINE
    just dial 0800 005 005

    FROM MOBILE
    If you dial 4444 (pay and go top up number) and then press 1 for the first option then keep pressing 9# till it says something like 'you seem to be having problems with your top up if you want to speak to customer service press 1' then it'll take you through to CS free of charge.
    MSE IS AN ADDICTION
  • You will probably need the relevant customer services for your daughter's contract type:
    1. Online - for contracts purchased from O2 via their internet site.
    2. Offline - eg. shop purchases.
    3. Dealer-sold phone.Some dealers provide customer services on behalf of O2.
    *I've often been refused, if I got through to the 'correct' dept*
    But, after verification,O2 should be able to disconnect the service.
    They will probably want to speak only with the account holder or named contact person.This might need some assistance from your daughter.
    Good luck! Rob
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