Phone line fault but no provider

pixxyco

Hi, I seem to have a fault on my line but my phone company (not BT) insist they only provide my broadband and not my phone line, even though they ran a test which showed it had a fault.
My problem is that I can't get the fault fixed (BT don't want to know) unless my phone provider agrees they supply the line. Any ideas?
Cheers

Kilty_2

Who do you pay your line rental to?

pixxyco

Kilty wrote: »

Who do you pay your line rental to?

I pay my bill to madasafish, but on investigation they only seem to be charging me broadband, I'm don't appear to be paying anyone for my phone! I'm not too upset with this, apart from not being able to get the line repaired!
I think the problem seems to have arisen because I was going to move last year to plusnet, but madasafish offered as good a deal to stay as they are the same company, but somehow they seem to have migrated my phone line into thin air. The guy was adament that my line is with someone else, but when I spoke to BT they said it must be with them if they could run a line check!

spark_deals

pixxyco wrote: »

I pay my bill to madasafish, but on investigation they only seem to be charging me broadband

If no body helps, speak to madasafish about reverting calls back to BT.
That should kick them start.
Hope this helps.
Spark

notbritishgas

pixxyco wrote: »

I pay my bill to madasafish, but on investigation they only seem to be charging me broadband, I'm don't appear to be paying anyone for my phone! I'm not too upset with this, apart from not being able to get the line repaired!
I think the problem seems to have arisen because I was going to move last year to plusnet, but madasafish offered as good a deal to stay as they are the same company, but somehow they seem to have migrated my phone line into thin air. The guy was adament that my line is with someone else, but when I spoke to BT they said it must be with them if they could run a line check!

Is it possible that the fact you are not paying for your phone and it has now gone faulty are connected in some way?

macman

I'm confused (and sure i'm I'm not the only one). You started off by saying that BT are your broadband provider. Now you are saying that MAAF are your broadband provider? Which is it? Who did you last pay your line rental to and when? Both Plusnet and MAAF use the BT network (they're not LLU services) so BT can still run a line test.
It's BT Openreach (entirely separate company to BT Retail, who sell broadband and telephony services to the public) who will ultimately fix the line, regardless of who you pay (or don't pay in your case) line rental to, but you can't approach them direct-you have to go through your line rental provider.
What is the nature of the fault on the line?

spike7451

macman wrote: »

I'm confused (and sure i'm I'm not the only one). You started off by saying that BT are your broadband provider. Now you are saying that MAAF are your broadband provider? Which is it? Who did you last pay your line rental to and when? Both Plusnet and MAAF use the BT network (they're not LLU services) so BT can still run a line test.
It's BT Openreach (entirely separate company to BT Retail, who sell broadband and telephony services to the public) who will ultimately fix the line, regardless of who you pay (or don't pay in your case) line rental to, but you can't approach them direct-you have to go through your line rental provider.
What is the nature of the fault on the line?

Mac,
If I was a betting man...I'd hazard a guess that as the seems to be no telco line provider,that part has been disconnected in the PSTN but as his BBand is with a n other company,that part is still live.Chances are,iirc back to when I was at Sky BBand, a disconnected line would come up as a line fault however as no one has owned up to owning the line,the OP is guessing that it is a fault when in reality it has been cut off.

macman

Indeed, which I why some input is needed from the OP as to the nature of the 'fault'. But it does seem likeley that fixing the problem is going to require the resuming of line rental charges though...

spike7451

macman wrote: »

Indeed, which I why some input is needed from the OP as to the nature of the 'fault'. But it does seem likeley that fixing the problem is going to require the resuming of line rental charges though...

And possibly a big bill to follow when they work out who owns the line & they backdate the charges!

pixxyco

Hi, the fault on my phone has nothing to do with MAAF saying there not my provider. I can still make calls but have a 'battery fault', which basically means the line is shorting out causing interference.
MAAF told me they hadn't billed me since last December as they weren't the provider. As you can understand I have a little reluctance to push it now I realise that they haven't charged me, as I know I should of paid but the bill will be at least £200, but that depends if they charge what they discounted it to, or it all gets messy and they start charging me the undiscounted price.
Does anyone know what the score is if I just sign up with someone else for line rental, will this cause problems if MAAF insist they aren't the line supplier.
Cheers

Mark_In_Hampshire

Is it the case that you don't use your phone line for calls and only for broadband?

And is it the case that the "battery fault" is causing problems with your broadband?

If that's the case, then it's back to MAAF to progress the broadband fault. Who supplies the line rental is of no relevance. What they would prefer you to do is to progress the fault with the line provider so that MAAF aren't in danger of getting an invoice for the repair - far better to fob the customer off to someone else.

You will however eventually run into problems with no line rental or contract. So, yes, I'd sign up with somebody now.