Duty of care by Train Operating Companies?

dmg24

custardy wrote: »

though as a company having made an error
i would have thought the least they could have offered was a phonecall
regardless of 'duty'

I would agree, but we only know one side of the story. I have always found train staff to be very helpful if they are spoken to politely and with respect. However, if someone is ranting a tad and telling people 'I am entitled to ...' etc that does tend to get peoples backs up, and lead them to being less helpful than they otherwise would be.

I am not saying that is what happened, only the people directly involved in the incident would be able to clarify further.

geordieracer

custardy wrote: »

though as a company having made an error
i would have thought the least they could have offered was a phonecall
regardless of 'duty'

To who though? We dont know if he lives alone or with someone. The main question of the op was 'do the Btp have a duty of care towards a 16year old'.
The TOC recognised their mistake and got him a cab. A nice letter will prob get some vouchers too

custardy

geordieracer wrote: »

To who though? We dont know if he lives alone or with someone. The main question of the op was 'do the Btp have a duty of care towards a 16year old'.
The TOC recognised their mistake and got him a cab. A nice letter will prob get some vouchers too

well the passenger 'eventually got a taxi'
so a call to a cab company for example
getting dumped in a city you dont know with no phone/numbers means a call may have really helped
the OP doesnt say they train company got the taxi

geordieracer

custardy wrote: »

well the passenger 'eventually got a taxi'
so a call to a cab company for example
getting dumped in a city you dont know with no phone/numbers means a call may have really helped
the OP doesnt say they train company got the taxi

This was confirmed in post 9.We dont know if he didnt know the city and all perephial discussion is not what the op asked.

custardy

geordieracer wrote: »

This was confirmed in post 9.We dont know if he didnt know the city and all peripheral discussion is not what the op asked.

lol,well lets close the forum to all bar 100% specific replies then shall we

geordieracer

custardy wrote: »

lol,well lets close the forum to all bar 100% specific replies then shall we

Im not saying that. It took until me to get an answer to the op's question with people answering questions that were not asked

Kentuniversity

yorkie2 wrote: »

I really wish there was a 'No thanks' button! That's really helpful - not!

The train company paid in the end as it was finally accepted that they made a mistake.

About 200 miles is a long way to pick someone up, just because some rail staff don't follow the rules!

I agree

And yes he will be. But he also wants to complain about his treatment by the BTP.

A samilar thing happened to me last year, when I travelled to my parents home from Uni. I was accused of having an invalid ticket and, with the help of the BTP, I was kicked off the train.

I was lucky though as it wasn't the last train.

I complained at the train station, where I was kicked off at, that my ticket was valid and I was allowed on the next train. I wrote to the train company and the BTP. Train company sent me some vouchers, which I have now used, and BTP sent me a letter of apology.

I'm afraid that some employees are just job worths.

I hate to think what would have happened if it had been the last train as, being a woman travelling alone, I would have been stuck. I didn't have a mobile at the time either; although my parents have now got me one for my last birthday.

I suggest that you write to BTP and see what happens.

chuckley

that is outrageous!!!!!! how cant both the ticket inspector and BTP not work out whether a ticket is valid or not?! defo complain and get a reimbursement for the taxi AND original ticket.

and to make it worse they tellin the boy to walk after they held him up?! larfable... it truely is!

Hammyman

geordieracer wrote: »

Im not saying that. It took until me to get an answer to the op's question with people answering questions that were not asked

I gave you the correct answer. You just didn't like the reasoning behind it.

skiddlydiddly

I wouldn't expect a BTP officer to be able to recognise if a ticket was valid or not but definitely would an inspector.The police were just doing their job really in assisting the staff to remove the chap from the train so the blame lies squarely with them.