eBay/someone else signed for package

hnsvblnc

Hi guys,

first time poster here. Basically, ordered a pair of Uggs from eBay for about £90 (seemed like a trusted seller). I then proceeded to pay the £20 VAT and clearance fee and arranged for delivery on 11th November. I then found tonight that the package has been delivered and there has been a signature for it from my postcode. Where do I stand and what steps should I take first? Thanks.

CHR15

hnsvblnc wrote: »

. Where do I stand and what steps .

If you ever find them you'll be standing in a pair of Fake Ugg's.

Tulip09

Contact the seller immediately, wait for a response. Open a dispute depending how you paid or cancel the payment. (Hopefully they are not fakes)

Go to m & m direct through Quidco and have a look at their Uggs They are genuine and pretty cheap.

pinkflop

How did you find out it hd been delivered? The delivery company should be able to tell you the name of who signed for it...

Apples2

If a clearance fee was paid, they most likely came from the Far East.

There is more chance of me winning the Lottery tonight than those boots being genuine.

I agree though, just ring the delivery company, you have alreasdy seen the delivered note so give them a ring and ask which house they delivered the plastic knock offs to.

shaun_from_Africa

Open a dispute depending how you paid or cancel the payment.

Neither option will be of any use here.

The only dispute possible is goods not received, and providing that the seller can use an online viewable service to show delivery to the correct address, then they will automatically win the dispute.
As it was an ebay purchase from a foreign seller, I'm assuming that it was a paypal payment, and once this has been sent and the money claimed, there is no way to stop or reclaim the money without winning a dispute).

Who was the courier company concerned (or was it Royal Mail).
Your next call should be to them asking them to provide a copy of the delivery slip with the signature on it and see if you can read the name. There is a possibility that it was given to one of your neighbours.

cyberbob

Tulip09 wrote: »

Contact the seller immediately, wait for a response. Open a dispute depending how you paid or cancel the payment. (Hopefully they are not fakes) .

Totally pointless opening a dispute. The seller can as far as Paypal are concerned prove delivery as someone has signed for the item.

You only option is to contact the courier company and see if you can trace them that way.

As others have said the chances are with UGGs from ebay is they are fake.

custardy

hnsvblnc wrote: »

Hi guys,

first time poster here. Basically, ordered a pair of Uggs from eBay for about £90 (seemed like a trusted seller). I then proceeded to pay the £20 VAT and clearance fee and arranged for delivery on 11th November. I then found tonight that the package has been delivered and there has been a signature for it from my postcode. Where do I stand and what steps should I take first? Thanks.

your issue is with trhe courier/RM
you paid them the fee and they released it and delivered it
so contact them and ask them where
if you got a letter/card relating to the fees then it must have been addressed correctly

hnsvblnc

Hey guys just updating... turns out it was this phone that came from Hong Kong and not the Uggs.. neighbour had signed for it and said they attempted to give it to me but in the end I went and got it!

Now on to another issue I need some guidance with... the Uggs are indeed fake and I got a letter from Deckers and the Border Agency saying they were counterfeit and would get destroyed within 10 days unless I wrote asking them to release the boots. Now, I've looked at the seller again and it looks like the same boots have been delivered to other buyers, who in turn have given him/her great feedback. I've now messaged the seller to ask for a refund. What are the other steps after this in case he/she says no?

Thanks.

purplepardalis

Did you pay using PayPal?

mad_dr

The most useful part of the problem to you is that it sounds like the goods are not as described.

If so, open a dispute with eBay (that's where the transgression has taken place as far as you're concerned, not PayPal etc) and claim that Her Maj reckons they're fake so you want a refund. Tell them that they've been siezed by customs and therefore the seller has also failed to deliver them to you so you can't return them to the seller as you do not wish to commit any crime by knowingly receiving counterfeit goods.

I'd be interested to see how eBay can weasel out of that:

1. I never received the goods
2. They're counterfeit
3. They've been siezed by customs
4. The seller is clearly breaking laws by selling them