Littlewoods rewards I dont understand

maximus999

Hi all, Some info required if possible.

I run a littlewoods catalogue and have a few customers who order out of the catalogue.
I am currently on the platinum rewards scheme which means i earn 10% back on any account payment i make, straight forward - if i pay £100 i will receive £10 discount in my rewards. This is the easy bit to understand.
I recently paid a £260.00 payment which would give me £26.00 in rewards, nothing has been added to my rewards since making this payment so I rang them up and got a snotty advisor may i add.
All she went on about was the dreaded terms and conditions which I state below:

Rewards will be earned on individual payments of at least £20 that customers make to their credit account. Payments made when an account is in arrears or in debt recovery will not earn Rewards. Unless otherwise expressly stated, reduced or specially priced items (including products purchased on buy one get one free and 3 for 2 type offers) and items offered for sale in publications other than the main season catalogues will not qualify for Rewards.

This I understand, a customer ordered a phone which was in the sale and reduced in price to £300, this item had payments spread over 52 weeks and i understand no rewards will be earned on this item. The advisor told me that I will receive no rewards whatsoever until the I have made account payments over the value of the reduced phone of £300. mmmmm i said, i said so what you are telling me is for the next 52 weeks i will not receive any rewards even though the account payments i make are for other items which qualify for rewards, no not until i have made payments over the value of the phone. I have looke din the rewards explained terms and conditions which state this:

For the purposes of the Scheme, account payments will first be applied to goods on the account that are excluded from Rewards. When all excluded items are paid for in full, payments will then be applied to qualifying goods and will earn Rewards.

Ok, so this is what she was talking about. Now i am thinking hang on a minute pet, this reduced phone had a 52 week payment agreement, so how can you take the account payment straight off that 1 item when the account payment i am making is made up of all the weekly payments for every item i have on my account, and any other item which this payment was for will now be over a longer term.(hope this makes sense)

lets say i have 2 customers who order several items and the minimum payment is £300, customer 1 who only has the £300 phone makes a payment of £150 towards the phone and customer 2 makes a payment of £150 for their items, littlewoods are taking customer 2 payment and taking it off customer 1 so really customer 2 balance has not come down.

Long winded but does this make any sense and is this wrong???

bazzaboo

I'm not sure how this all works but the way I understand is that only you have the account with littlewoods. Littlewoods only have records of what you buy (for your customers) but do not know which individual buys what. So say customer 1 buys phone for 300 and customer 2 buys a tv for 200. Littlewoods only know you bought 2 items worth 500 pounds but they dont know whether one or 2 customers were involved.
So balance is 500 pounds, 300 of that does not earn rewards, so once you pay the first 300 pounds you will then earn rewards on the remaining balance.
So in your case you should only have to pay off 40 pounds and after that you should then earn rewards again.
Does that make sense?

maximus999

Hi there, yes it makes sense, but what i dont understand is how they can do their scheme like this. each item i order has weekly payments, so how can they say the £300 will be taken off 1 item? so the way i look at this is, the £300 item is paid off the phone in the first month of having it! when i fact it was over 52 weeks. Are they not going back on the agreement we made i.e so much per week.

MCGONIS

Hello. I know what you mean about Littlewoods Rewards. I get confused by it all. What I have learned is, anything in the sale does not allow you the reward.

So if you have customers shopping with you... you have bought £500 of goods but £300 of this is sale stuff. Their computer can't work out which part of your payment is towards the £300 and which towards the other £200 (the £200 being the bit that you can collect rewards on)

So basically, once they have had £300 of payments in total, you will get rewards on the other £200. i.e £20 will be in your reward account by the time the account is cleared off. Does that make sense?

I hope so.

For a while every catalogue done away with "agents commision" but I am glad Littlewoods have brought a version of this back. It's a bit complicated, but better than nothing!



Bye for now.