Car sold - new owner on complaining

emmell

The trouble is you are hand picking cars but the people who use your website may not be. I know a lot of Traders, some I would have sold cars for and some I wouldn't touch (thick grease in the engine oil , to quieten the engine down. Dial-a-MOT, you know the like).
The fact that his 'daughter' had only had the car for 3 months would ring alarm bells to me. It's surprising how big some of these cowboy traders families are, I'm selling it for my Dad, Mum, Son, Daughter, Auntie, Uncle.....blah..blah...blah.
It seems that you are using your website as a brokerage for others, if the buyers of this Mini succeed in making you take responsibility then you know there is no such thing as Sold as Seen, you have to, by law, do something.
Have you thought about ringing Trading Standards yourself for advice, they will tell you your rights just as they will the buyer. We did this once when I worked for a fairly large used car dealership, a couple of months after someone bought a car they tried to claim for a refund of the car, money they had spent on it and storage fees, because they had left the car at a main agents and refused to pay the main agents to repair it. It was a long time ago but I'm sure the outcome was that we were not responsible because he hadn't given us the chance to inspect and rectify any faults he may have found. So it doesn't always go in the favour of the buyer.
My advice is, if you don't sell cars with 120,000 miles on the clock, then don't advertise them on your website.
ML.

motorguy

emmell wrote: »

The trouble is you are hand picking cars but the people who use your website may not be. I know a lot of Traders, some I would have sold cars for and some I wouldn't touch (thick grease in the engine oil , to quieten the engine down. Dial-a-MOT, you know the like).
The fact that his 'daughter' had only had the car for 3 months would ring alarm bells to me. It's surprising how big some of these cowboy traders families are, I'm selling it for my Dad, Mum, Son, Daughter, Auntie, Uncle.....blah..blah...blah.
It seems that you are using your website as a brokerage for others, if the buyers of this Mini succeed in making you take responsibility then you know there is no such thing as Sold as Seen, you have to, by law, do something.
Have you thought about ringing Trading Standards yourself for advice, they will tell you your rights just as they will the buyer. We did this once when I worked for a fairly large used car dealership, a couple of months after someone bought a car they tried to claim for a refund of the car, money they had spent on it and storage fees, because they had left the car at a main agents and refused to pay the main agents to repair it. It was a long time ago but I'm sure the outcome was that we were not responsible because he hadn't given us the chance to inspect and rectify any faults he may have found. So it doesn't always go in the favour of the buyer.
My advice is, if you don't sell cars with 120,000 miles on the clock, then don't advertise them on your website.
ML.

totally agree. As i've said, no more advertising for other people. Not worth the hassle / stress / worry.

king100

To throw something into the mix,

I have a wbsite I sell my own products and also advertise through google words, amazon maybe a few casinos.

You come on my website, get details of a casino go off and lose £10k, do you think I am liable.

OP was acting as a portal, so in my opinion is not liable, seen as bought as well.

What are your terms and conditions on your website?

Diid they have to tick any boxes or sign up to view adverts.

MrRedundant

It really depends on what the ad said. Does the OP have a copy of this?

If they sold the car as excellent order/excellent mechanics etc and the head gasket was knackered then they are legally liable; the fact they sold it after 3 months and it developed a major fault within weeks is highly suspicous.

To me it stinks of selling a faulty car and chancing it and I hope the ad didnt refer to the car being in excellent order etc otherwise legally they are liable.