Easynights Ltd, Leeds - elderly please read

trumpton

I hope MSE readers will forgive me for taking up space with a new thread. Tagged on to the Powermatic Beds thread was a recent post by Bluegoldfin.

I did not want this to get lost in the big thread so copy it here:

Easynights Ltd, Leeds:

"Hi, My 90 year old father had recent dealings with these despicable people. The cold called him under the pretence of being from sheltered housing company where he lives, sold him wavepad mattress, 3 inch thick for £1498.

No reciept or paper work. but he paid with debit card.
Told him he had to buy it for his bad back and could claim the money back!!! The only piece of paper he has headed 'MADE TO MEASURE' printed on and LEEDS address. Only found out too late to stop payment.

Keeps telling me that AMANDA calls him trying to arrange another visit and a man, Damian, came with mattress. He still thinks they're genuine. Thank God for the internet. Now I've found out the past history to show him. Why are these people so well known about still allowed to operate?

BE WARNED the card payment went to EASYNIGHTS LIMITED. Another new company, same people."

(punctuation added to make it a little easier to read).

As I said in the old thread:

Amanda Goor, was a Powermatic banned director and now running Made to Measure (sole treader supposedly). Damian O'Reilly, is a banned director, who the Daily Mirror called 'a human leech'
http://blogs.mirror.co.uk/investigations/2009/12/bed-salesman-damian-oreilly-of.html

Director of Easynights Ltd is Mr Steven Capstick who shares same address (10 Pinder Street, Leeds, LS12) as Mrs Tracy Foy Capstick who was briefly one of the many directors that Express Healthcare has had since starting in 2009.

Whilst I accept that Steven Chapstick is not a banned director, I think it is in the public interest to acknowledge the connections between Easynights Ltd and Express Healthcare and Amanda Goor, Lorraine Bryan, Damian O'Reilly.

For new readers, here is how Goor, Bryan. O'Reilly took £3million from OAP's:

http://www.yorkshireeveningpost.co.uk/news/Leeds-firm-made-3m-preying.5899711.jp

More YEP news on Express Healthcare UK Ltd:

http://www.yorkshireeveningpost.co.uk/news/Banned-Leeds-boss-is-back.6261986.jp

Easynights.co.uk website lists their address as Chengate House, Leeds - which is where Express Healthcare moved to. Easynights have been advertising for Direct Sales Consultants for Chesterfield, which is coincidentally also where Express Healthcare have a base.

Anyone concerned about a product missold to an elderly relative, you can contact Consumer Direct who will get a Trading Standards officer to call you back:

Consumer Direct is available on a single national telephone number - 08454 04 05 06 - from 0800 – 1830 Monday to Friday, and 0900 – 1300 Saturday, excluding bank holidays and public holidays.

http://www.consumerdirect.gov.uk/

Remember, even if you order something in your own home, you still have a 7 days period from delivery in which you can change your mind and return goods. You must have a written contract too.

Even if you have received goods some time ago (from any company) and are not happy about how they were sold to an elderly relative, eg. no contract or an unfair contract, I would urge you to contact Trading Standards as they will be building up info on these companies.

You can also register with the Telephone Preference Service so you do not receive sales calls. It is then unlawful for companies to call you:

Registration telephone number: 0845 070 0707

Again, sorry for another thread, but I think it is important to have this info out there.

You may also wish to contact Sophie Hazan of the YEP who is aware of this thread:
[EMAIL="sophie.hazan@ypn.co.uk"]sophie.hazan@ypn.co.uk[/EMAIL]

cmhl

Hi - aware of Easynights and Made to Measure. Does anyone know anyone who worked in sales for any of these companies - Made to Measure, More than Mobility, Powermatic, Slumbermatic. Would like to contact them.

trumpton

Latest update is that Amanda Goor has been told to pay £1250 in court costs and made to sign an sgreement to behave in business until 2021 for scamming the elderly with the same business practises as More Than Mobility.

http://www.yorkshireeveningpost.co.uk/news/latest-news/leeds_trader_preyed_on_oaps_1_3171418

Here are the highlights:

"40 complaints were lodged with West Yorkshire Trading Standards about mobility firm Easynights Ltd trading as Made To Measure

Victims, aged from 69 to 95, including eight with short term memory loss

In seven cases customers had been driven to the bank to get funds, including one 86-year-old man who was taken to withdraw £7,720

An 85-year-old man with Alzheimer’s thought he had been charged £299 when the salesman wrote out a cheque on his behalf for £2,995

Elderly victims were sold vibrating mattress pads at £1400 that were later valued at £79"

This is exactly how More Than Moibility operated - Easynights was started as MTM was shut by the DTI -and I really can't see why Goor is not in jail now.

Hopefully investigations will continue into the suggestions on MSE that Lorraine Bryan and Damian O'Reilly are also involved in Easynights.

trumpton

Another update;

Reo Marketing of Chesterfield have been wound up by the DTI in the public interest. To me it appears that they are simply another branch of Damian O'Reilly, Lorraine Bryan, and Amanda Goor's long-established pressure selling to the elderly scam:

http://blogs.mirror.co.uk/investigations/2011/03/rodney-stone-and-stephen-watki.html

"Every aspect of this company is revolting. Mobility firm Reo Marketing notched up a turnover of £1.3 million in just ten months. Run by Rodney Stone and Stephen Watkinson, Reo targeted victims with an average age of 79.

Their coldcallers claimed to be just carrying out a survey but were really lining up a sale. Once inside a target's home they used "misleading or high pressure tactics" to charge "huge and in some cases astronomic mark ups". Even though many of those targeted suffered from physical and mental health problems, sales visits routinely lasted for three or more hours.

Sales reps spouted non-existent discounts and used a confusing price-structure and in one case their mark-up was more than 1,300%.

Besides breaching consumer and data protection laws the company also improperly applied VAT exemptions."

Government account here:

http://nds.coi.gov.uk/content/detail.aspx?NewsAreaId=2&ReleaseID=418560&SubjectId=2

The Insolvency Service found that the company "carried on an almost identical business to two previous failed companies" - More Than Mobility and Compass Mobility.

So Reo Marketing and More Than Mobility (run by Damian O'Reilly, Lorraine Bryan, Amanda Goor) are linked. Easynights Ltd is run by Amanda Goor. But there is more. Read this disgusting story about Reo Marketing from the Daily Express:

http://www.express.co.uk/crusader/view/180935/When-wheels-are-a-bad-dealWhen-wheels-are-a-bad-dealWhen-wheels-are-a-bad-dealWhen-wheels-are-a-bad-dealWhen-wheels-are-a-bad-dealWhen-wheels-are-a-bad-deal

The Customer Services manager of Reo Marketing is run by Janet Barber - who is the former director of Express Healthcare, Chengate House, Hunslet, Leeds. At the date of the Express article, she was still a director of Express Healthcare. Lorraine Bryan confirmed to the Yorks Evening Post that she works at Express Healthcare.

I am sure the Insolvency Service will be aware of the link and looking into it.

Coopdivi

And here's Jvats' advert on on the Jobcentre website:

http://jobcentreplus.jobhits.co.uk/Sales-Executive-id-WOP-38752

jameswilson39

who is/are rocky? ?

trumpton

Thanks to tristontana for the link. Here is the latest article about Easynights, Reo Marketing, Express Heathcare from the Daily Mirror:

http://blogs.mirror.co.uk/investigations/2011/03/from-more-than-mobility-to-eas.html

It very clearly shows that all these companies are linked and in effect run by the same people.

davidde

These so called sales men are trained by Jeff Moore currently working at JVATS I think you should investigate him.They are still ripping off the elderly who know no different.

trumpton

Thanks for that. Any extra info helps.

trumpton

Latest news is that Easynights Ltd 'director' Steven Capstick had to sign the same undertaking as Amanda Goor - to not flout consumer laws until 2021. YEP story here:

http://www.yorkshireeveningpost.co.uk/news/latest-news/leeds_company_boss_given_trading_asbo_1_3251424

Salesman Paul Close had to sign an undertaking at the same time as Amanda Goor. Interesting to note that Steven Capstick's address in the YEP is given as Park Street, Morley - which is where Lorraine Bryan was living in 2004 when secretary of Slumbamatic - another dodgy company shut by the DTI. Small world.

More detail in this story from West Yorks TS site:

http://www.ts.wyjs.org.uk/wyjs-trading-standards-news-c.asp?NewsOrder=4930

"Capstick also acted as a salesman in one case of a 69 year old woman suffering from leukaemia. The allegation is that he stayed several hours in order to sell an adjustable bed. The consumer advised that she didn’t want the bed, but felt pressurised into buying the bed for £3325. After signing the contract, it is alleged that Steven Capstick asked the consumer ‘Did I put you under any pressure?”. The consumer then felt pressurised to say ‘No’. When phoning the company to advise that she didn’t want the bed, she spoke to Amanda Goor, who did not inform the consumer of her right to cancel, but instead she reduced the price initially by £500 and then a further £500. When the bed arrived, it did not fit into the room, despite the bed apparently being a ‘made to measure’ and Steven Capstick having measured the bedroom 3 times. Despite requests for a refund to Mr Capstick, the consumer has not been refunded."

The Head of West Yorks Trading Standards says: "This area of enforcement is of the highest priority for West Yorkshire Trading Standards Service and anyone wanting to complain about this or any other consumer matter should contact:

Consumer Direct on 0845 404 0506.”

I am sure they would like to hear from anyone with an unhappy experience about Easynights Ltd or Made To Measure.

Jalepeno

Why not give Derbyshire Trading Standards a call on 08456 058058 and tell them what a wonderful firm they were - not.

Also where are JVATS - not at their registered office in Worksop for sure.