Broken Sky box - get it replaced free

McHughk

I have a Sky HD box (2006) and a normal sky box (2003). I pay for multirooms, movies and sports. Ialso have sky talk, line rental and sky broadband. I phoned up last week and reported a fault with my HD box. I was getting a "satellite signal not being received" message (code 28) for weeks on certain channels. They checked everything and said it was probably a problem with my box. Call out was £65 or £9.95 a month to repair and maintain it.
I phoned them tonight and said I wasn't satisfied as a good customer and wanted to cancel. I was going with Virgin or buying a cheap box off ebay. They are now coming out in 2 days to either repair my box or give me a new HD box for free!!!
Just shows you what you can get if you don't accept first offer and complain!! Result.:j

davemurgatroyd

will-in-estoril wrote: »

Good result, with one very big health warning: $ky has already told you an untruth by talking about repairing your receiver, as they do no such thing. They may try and fob you off with what they describe as refurb, which is in actual fact a digibix rejected by another customer, again because they do not carry out any repairs to receivers.

Insist on a new $ky+ HD box. Nothing else will do. They no longer manufacture any standard digiboxes.

Rubbish on two counts - Sky now have a new repairer for their boxes who apparently do a reasonable job. Also for your info they are still manufacturing standard boxes and using them for standard multiroom installs.

davemurgatroyd

will-in-estoril wrote: »

Nice helpful contribution, written with such finesse.

At least it was accurate;)