TT an astoundingly diabolical service

Chixilixi

Firstly, my apologies for such a long post, I just need to get this off my chest....

I have been with Tiscali for the last 6 years, and have only ever had to call them a handful of times for technical issues with my router, and have nothing but good things to day about them. Talk Talk on the other hand, are the most ridiculous outfit I have ever come across.

In September for the first time ever, my direct debit bounced. I wasn’t aware of this for a few days; however I assumed that the DD would be taken again five days later, as most other companies do. Very naive on my part. Anyway last Wednesday I needed to use my landline phone, which I very rarely use, (I must say at this point that my broadband has been on the whole time which is why I hadn’t realised there was a problem), only to hear a message saying a restriction had been placed on my account, however the options didnt work so I had to call from my mobile. It then took over 2½ hours of explaining that I really really wanted to pay the bill, but I couldn’t log into the online account to see how much I owed them because my username or password were “incorrect”.

I was told that as a restriction had been placed on the account, I wouldn’t be able to log in to see the bill, and the only way I could log in, was to pay the bill. “Yes” says I, “but I need to see the bill before I can pay it, I dont know how much I owe!”

Her “but you need to pay before you can log in”
Me “I need to log in to see the bill BEFORE I pay”
Her “Maam, the only way you can access the account is to pay, once you have paid we will unlock the account and you will be able to see the bill”
Me “Louise, you don’t pay for your haircut before its been done, you don’t pay for car repairs before the car has been fixed, I want to see the bill before I pay it”
Me 2 hours later “Aaaaaaggggghhhhhhhh” then “please put me through to cancellations” :mad:

And so it went on. By 9.00pm I’d had enough, so I agreed to be put through to the automated payment line, pressed 1 to make a payment and promptly got cut off..... I finally got a relative to call the automated line with my card details to pay £67, and was assured that the line would be restored within 24 hours.

Thursday, no phone. Friday, no phone. By Saturday still with no phone I called again to be told “I can promise you that it will be restored by 6pm today”.

So cut to today, still no phone and I am ready to shoot someone:eek:. I called AGAIN to be told that I have to clear the account and must pay an additional £24!!!!! I ask her if she is looking at the right account, as I cleared the balance on Wednesday..... Get put on hold, then go through to the technical department to be told that the reason the phone isn’t yet on it that there has been a “technical fault” and the order to restore the line got “lost in the system” it will take another 3 days....... but hang on a minute, just now I hadn’t paid the full bill, but now I have and there’s a technical fault???????????? Mmmmm something not quite right there!!!

So again I ask to be put through to cancellations, ask for my account to be cancelled as the service is a complete joke, to be told by Daniel the supervisor of cancellations department in Suffolk that there will be a cancellation fee of £76 as I am in contract until 2011. :rotfl::rotfl:
Me “Errrm no, I don’t think so, why is there a contract when nothing has changed for the last 3 years? I am not paying it, take me to court!”
Him “hold on while I check” then “there seems to have been a mistake, a new contract was mistakenly placed on your account in March this year, I have voided that and you wont have to pay any cancellation charges”
Me “does ANYBODY there know what they are doing???????”
So I still have no phone, broadband is still working, TT are still s**t and I need recommendations for a decent broadband and calls provider please

Moral of the story is AVOID TALK TALK like the plague!

Chix x

tablelamp

I just want to say that I fully sympathise with you and wish you luck!
I have been through a very frustrating time with them since the start of this year between customer services, cancellations and billing departments.
The whole thing would take far too long to try to recount and be too upsetting aswell.
Even after moving to another provider I am still in the process of sorting out their mess. They owe me money and to add insult to injury have reconnected my service and are billing me again. I have been promised again that it will be sorted out by both cancellations and billing departments but at the moment I am still out of pocket and involved in all the work of phone calls and letters.
I thoroughly agree with you .
DO NOT GET INVOLVED WITH TALKTALK - especially if you value yor sanity.

anotherbaldrick

Thing that worries me is that yesterday , after all the kerfuffle about Talk Talk putting bailiff's onto people who did not owe anything and OFCOM promising to fine them 10% of their revenue next year for being so abismally awful, I got a phone call from Talk Talk asking me how I was enjoying their service !!!
I have never had an account with Talk Talk , Tiscali, or any of their associated companies.
EEEEK is that a bailiff walking up the front path ?
:eek::eek::eek::eek::eek::eek::eek::eek::eek::eek::eek::eek::eek::eek::eek::eek::eek::eek::eek::eek::eek::eek::eek::eek: