Mattress lasted 11mths is that reasonable? Should i complain?

wealdroam

Mary27 wrote: »

...as this mattress was bought within a year Sainsburys are obliged to find out if it was faulty at the time you bought it.

If a fault occurs during the first six months then it is assumed to have been faulty at the time of sale.

Mary27 wrote: »

If it is faulty they are obliged to offer an exhange.

They can offer either replacement, repair or refund... with some conditions on which is appropriate.

If you would like to read more about the Sale of Good Act, read here.

:beer:

neilmcl

viktory wrote: »

It should be pointed out that pocket sprung mattresses should ideally be used on a divan bed base, or if using a slatted base, make sure the slats are no more than 2" maximum.

And where did you get this nugget of information?

viktory

neilmcl wrote: »

And where did you get this nugget of information?

Various websites - I researched the subject thoroughly before I spent £500 on a mattress. The reason that pocket sprung mattresses aren't usually suitable for slatted bases is because each spring works independently, so if the gaps between the slats are too big then the springs will try to push between them. To prevent this you need to add extra slats to close the gap to about 1 - 2 inches. If you can't add extra slats, then you can lay a sheet of peg board (hard board with loads of holes in it) over the slats.

For example:

This website

Tim_Deegan

neilmcl wrote: »

And where did you get this nugget of information?

What Viktory says is true. Although the maximum is really 1" gap for most pocket sprung only mattresses. And as they also say, you can lay a sheet of pegboard or hardboard over the slats to spread the weight out and protect the springs.

neilmcl

I would have thought most decent pocket sprung mattresses would have enough wadding material to spread the load.

Tim_Deegan

neilmcl wrote: »

I would have thought most decent pocket sprung mattresses would have enough wadding material to spread the load.

Only if it has memory foam or latex foam on both sides.

You need to take into account that pocket springs are designed to contour to your body. So the springs need to be able to work independently. They could use wadding that would spread the weight out, but it would prevent the springs from working independently.

kazwookie

Did you turn the mattress as per the instruction when it was new.

Mine came with turning instruction I had to follow for about 6 months or so.

Turned side to side, then on other weeks end to end and so on.

Even now I turn it or end to end it each month.

Tim_Deegan

kazwookie wrote: »

Did you turn the mattress as per the instruction when it was new.

Mine came with turning instruction I had to follow for about 6 months or so.

Turned side to side, then on other weeks end to end and so on.

Even now I turn it or end to end it each month.

It's not just for the first six months that you need to turn it. You need to continue to turn mattresses (especially pocket sprung) roughly every month (as you rightly do).

The OP's mattress contains a continuous spring system, which is the most unreliable spring system on the market. Most manufacturers used to use them, but most stopped because they were so unreliable and noisey. So there is a good chance the springs would have failed anyway.

Rdel

Hey Tim,

I've been reading a few of your replies in other threads and notice that you've said you won't given advise as per the forums rules ect but I would really like to hear your opinion...so can I ask a different question instead, if it's not too personal, what make of bed do you use?

Tim_Deegan

Rdel wrote: »

Hey Tim,

I've been reading a few of your replies in other threads and notice that you've said you won't given advise as per the forums rules ect but I would really like to hear your opinion...so can I ask a different question instead, if it's not too personal, what make of bed do you use?

All I can say is it's an independent manufacturer based in West Yorkshire.