e2save ask me to call them about phone order

amf

I ordered a contract phone from e2save via Quidco yesterday. I received an e-mail from Quidco within an hour or two, saying that my cashback (£46) had tracked.

Today I have received an e-mail and text from E2S asking me to contact them on an 0871 number to discuss my order. I'm reluctant to do this as I believe that this would invalidate the Quidco cashback, as the deal would not be completed wholly online.

Any advice welcome. I have 8 days left on my PAC code from my old contracr. Fortunately I have a Tesco SIM I could use to temporarily move my phone number onto.

alessev1

I dealt once with that company!
They may not have the telephone which you ordered in stock and probably try to offer you other one.
I do not know how would affect the cashback from Quidco.
I personally think they are dodgy as they advertise things which not necessary have in stock.
Would not order anything from them ever!

mobilejunkie

Provided they keep the same order number it wouldn't affect Quidco.

redux

It's not impossible they want to pretend you failed a credit check and sell you a deal on different network

I'd find an ordinary number and contact them - and look elsewhere if they try that stunt

Astec

Isn't it e2save who pull this trick then charge you for setting it up over the phone?

Zack1

I had to phone them as I passed (just about) the credit check, but needed to pay a £200~ deposit so the network (o2) would accept me.

amf

Astec wrote: »

Isn't it e2save who pull this trick then charge you for setting it up over the phone?

Yes, I see that the free phone I ordered is now £4.99 in my account E2S page. I have e-mailed them to query this.

They eventually called me to say that I had failed my T Mobile credit check. When they looked further they said that they had passed on my current mobile phone details to T Mob as being an existing customer. I confirmed that I'm with O2 at present. The guy took out my current phone number on the details screen and, hey presto, the order was confirmed. All very suspicious - I don't trust these beggars! I'll be paying the paperwork very close attention.

balusri

amf wrote: »

Yes, I see that the free phone I ordered is now £4.99 in my account E2S page. I have e-mailed them to query this.

They eventually called me to say that I had failed my T Mobile credit check. When they looked further they said that they had passed on my current mobile phone details to T Mob as being an existing customer. I confirmed that I'm with O2 at present. The guy took out my current phone number on the details screen and, hey presto, the order was confirmed. All very suspicious - I don't trust these beggars! I'll be paying the paperwork very close attention.

I had exactly the same problem. I ordered a phone last week through quidco, got a message saying that I have to call them. I contacted them through the online chat service and a lady called me and said my application was declined by t-mobile, but the next minute itself she said it is accepted. I confirmed with her that my order number will be the same and I'll get the quidco cashback. She said yes. But now they've changed my order number and charged me £5.99.

I called customer services now and now they say they will inform quidco about my new order number. I am still not convinced. I am furious with e2save. I have got many contracts with them in the past and never they behaved like this. Mobiles.co.uk is lot better and professional compared to e2Save.

Guys_Dad

balusri wrote: »

Mobiles.co.uk is lot better and professional compared to e2Save.

Certain members - they've been a bit quiet lately, what with recent posts praising mobiles.co.uk - will probably disagree, but they are both CPW companies! :rotfl::rotfl::rotfl:

Nessie23

Bought a phone through e2save 5 years ago and frankly their service back then was terrible.

I too failed to pass my credit check and then when I received the phone and paperwork noticed the had mispelled my surname. No wonder the credit check failed. Starting to wonder whether they get extra comission for customers having to place a deposit.


I would not touch them with a bargepole, then again wouldn't use Phones4u again either.

You can try http://www.saynoto0870.com/ for alternatives to their 0871 number.